Graduation & Awards Operations Lead

City St George's, University of London; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is establishing a new Graduation and Awards team. The Senior Graduation and Awards Officer will coordinate the delivery of awards, certificates and graduation ceremonies, ensure data accuracy and support an excellent student experience.

This hybrid role requires on-site presence during ceremonies (January and July) and peak certificate production. Strong organisational and communication skills are essential, with experience in student records systems such

Qualifications

• You will have experience of student records administration, award processing or related higher education operations.
• Strong organisational, communication and problem-solving skills are essential, together with the ability to interpret regulations, manage complex data accurately and meet demanding deadlines.

Responsibilities

• Coordinate the delivery of awards, certificates and graduation activities, ensuring data is accurately processed and validated.
• Lead operational planning for graduation cycles, act as an escalation point for complex cases, support process improvements and provide guidance to team members.
• Develop stakeholder communications and work collaboratively with Schools and Events colleagues to ensure successful delivery of graduation and award processes.

Skills

Student records administration

Award processing

Data accuracy

Organisational skills

Communication skills

Problem-solving

Education

Bachelor's degree in a relevant field

Tools

SITS

Job description

City St George’s, University of London is establishing a new Graduation and Awards team. The Senior Graduation and Awards Officer will coordinate the delivery of awards, certificates and graduation ceremonies, ensure data accuracy and support an excellent student experience.

This hybrid role requires on-site presence during ceremonies (January and July) and peak certificate production. Strong organisational and communication skills are essential, with experience in student records systems such