Graduation and Awards Manager (INTERNAL APPLICANTS ONLY)

City St George's, University of London; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is launching a new Graduation and Awards team to deliver awards, certificates, verification and ceremonies. The Graduation and Awards Manager will lead this function, ensuring excellent service delivery, compliance and continuous improvement.

Working closely with Registry Services, Schools and Events, you will oversee planning, budgets and staff development to provide an outstanding student experience during January and July ceremonies.

Qualifications

• Significant experience leading operational services within a complex environment.
• Knowledge of student records, award processes and regulatory frameworks.
• Strong leadership, communication and stakeholder management skills.
• Experience with process improvement, staff management and service development.

Responsibilities

• Lead the Graduation and Awards team and oversee delivery of award, certificate and graduation processes.
• Manage operational planning, stakeholder engagement, service improvement and compliance activities.
• Provide expert advice on regulations and processes, oversee budgets and risk management.
• Lead staff development and work with Schools, Registry Services, Events and Professional Services.
• Deliver an outstanding student experience across graduation and awards activity.

Skills

Leadership experience

Stakeholder management

Process improvement

Staff management

Regulatory knowledge

Communication skills

Student records knowledge

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

Registry Services, within Academic Services, is launching a new Graduation and Awards team dedicated to the end-to-end delivery of awards, certificate production, award verification and graduation ceremonies. Working closely with colleagues in Registry Services, Schools, and the Events Team, the Graduation and Awards Manager will lead the development of this new function, ensuring excellent service delivery, operational efficiency, compliance and continuous improvement across all graduation and awards activity.

Responsibilities

• Lead the Graduation and Awards team and oversee the delivery of award, certificate and graduation processes. Manage operational planning, stakeholder engagement, service improvement and compliance activities. Provide expert advice on regulations and processes, oversee budgets and risk management, lead staff development, and work collaboratively with Schools, Registry Services, Events and Professional Services colleagues to deliver an outstanding student experience.

Person Specification

• You will have significant experience leading operational services within a complex environment, with knowledge of student records, award processes and regulatory frameworks. You will possess strong leadership, communication and stakeholder management skills, alongside experience of process improvement, staff management and service development. The ability to lead change, manage risk and deliver high-quality services to fixed deadlines is essential.

Additional Information

Whilst the role is hybrid, there is a frequent amount of on-site presence required by the postholder in the planning and delivery phases of graduation ceremonies - currently run in January and July each year.

Closing date for applications: 25th October 2026 at 11:59pm

Interviews are scheduled to take place from 16th November 2026

The selection process will involve an interview and a presentation. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions