Graduate Technical Professional

Liverpool City Council; Liverpool; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Agile working

LGPS pension

Professional development

Health and wellbeing

Cycle to work

Car lease

Family leave

Gym membership

Volunteer scheme

Medicash

Job summary

Liverpool City Council is offering a Graduate Technical Professional role designed to develop knowledge and skills through a structured learning programme. You will provide 2nd line ICT support, maintain service operation and security, and take ownership of incidents and requests via the online reporting system.

The role runs to support a Level 4 Associate Project Manager apprenticeship and ends after 24 months.

Responsibilities

• Provide 2nd line ICT support and maintain service operation and security.
• Take ownership of incidents/requests assigned via the online reporting system.
• Develop experience in ICT components (server, network, database, applications) and progress to ICT Technical Professional.

Job description

Job title

Graduate Technical Professional

A bit about us

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there's really something for everyone!

The role

The Graduate Technical Professional role will develop knowledge and skills through structured learning and a training programme to aid growth and development. During your Graduate Technical Professional you will offer 2nd line support with specific technical capacility, maintaining service operation and security. In the role you will offer resolution of incidents, assist impact evaluation of major incidents and support service in the instance of disaster recovery. The role of Graduate Technical Professional will require you to support analysis of tasks for business service operations and projects. Following instruction, you will take ownership of incidents/requests assigned via our online reporting system. You will also support the installation for a specific technical area of expertise including call emergency support where required. You will develop experience in one or more ICT components (server, network, database, applications) and you will be developed to progress to ICT Technical Professional. This role is fixed term for the purpose of completing the Level 4 Associate Project Manager apprenticeship and will end 24 months after you start with us.

Our offer to you

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a "Flexibility First" approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme - option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time - a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps

• Closing date: midnight on Thursday, 24th September 2026
• Shortlisting date: Thursday, 1st October 2026
• Assessment date: Thursday, 8th October 2026
• Further shortlisting date: Friday, 9th October 2026
• Interview date: Thursday, 15th October 2026
• Interview type: Face to Face

If you would like any further information or an informal discussion, please contact Dave Beckett - [e-mail]

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes. For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.