Registration Support Apprentice

Liverpool City Council; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

27 days holiday

Flexible/Agile working

Local Government Pension Scheme

Training and progression

Health and Wellbeing

Cycle to Work

Travel Pass

Salary sacrifice car lease

Family friendly policies

Discounted Gym Memberships

Employee Volunteering Scheme

Medicash

Job summary

Liverpool City Council is offering a Registration Support Apprentice role within the Registration Service. You will assist the public with certificate applications and register life events, delivering high quality customer service at reception while supporting the ceremonies team and data entry to the family history database.

The 24‑month fixed term apprenticeship includes generous holidays (27+ days), Agile working, pension scheme, training and progression opportunities, wellbeing benefits, and

Qualifications

• Excellent customer service and communication skills.
• Ability to handle reception duties and payments.
• Attention to accuracy when copying information from registers.

Responsibilities

• Assist public with certificate applications and registration documents.
• Copy/write information from registers onto certificates for authorisation.
• Check the accuracy of searches and issue copies of certificates.
• Greet and assist customers at reception and handle incoming mail.
• Process payments (credit/debit cards, cash, cheques) and issue receipts.
• Register marriages or civil partnerships.
• Support ceremonies team administration and data entry to family history database.

Skills

Customer service

Communication

Reception duties

Job description

Job title: Registration Support Apprentice

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Start your career supporting Liverpool residents during some of life's most important moments. As part of our Registration Service team, you'll gain valuable experience delivering exceptional customer service while helping people celebrate and record key life events.

The role:

• The role of Registration Support Apprentice you will assist members of the public to complete certificate applications, registration documents and other forms.


• You will search for and write or copy information from registers onto birth, marriage or death certificates for authorisation by a registration officer.


• In the role of Registration Support Apprentice you will be checking for accuracy of searches and issuing copies of certificates.


• You will deal directly with customers at reception and open, sort and record incoming mail.


• As part of your role as a Registration Support Apprentice you will process cred/debit card, cash, postal order and cheque payments, issuing receipts.


• You will register marriage or civil partner.


• As part of the role you will be part of the administration support for the ceremonies team.


• You will also input data to the family history database.

This role is fixed term for the purpose of completion of the Customer Service level 2 apprenticeship and will end 24 months after you start with us.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days


• Agile working (role dependent) - a \"Flexibility First\" approach to agile working, where flexibility is the norm rather than the exception


• Part of the Local Government Pension Scheme - option to join the AVC Scheme


• Progression - opportunities and training through a wide range of high quality learning


• Health and Wellbeing - offer including Employee Assistance Programme


• Cycle to Work and Travel Pass Schemes


• Drive Time - a salary sacrifice car lease scheme


• Family friendly policies with enhanced leave


• Discounted Gym Memberships


• Employee Volunteering Scheme


• Medicash

Closing date: midnight on Thursday, 17th September 2026

Shortlisting date: Friday, 18th September 2026

Interview date: Monday, 28th September and Wednesday, 30th September 2026

Interview type: Face to Face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

We are committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-listThis is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.