Industrial Tele Sales Account Manager

Cleansing Service Group Limited; Whiteley; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Annual bonus scheme

Long service award

Share options

Company health care plan

33 days holiday (incl. bank holidays)

Holiday buy/sell scheme

Modern office near Whiteley

Zusammenfassung

CSG, a leading environmental company based in Whiteley, seeks a proactive sales support professional to generate new business and handle customer enquiries. You will manage CRM entries, support the telesales function and build lasting client relationships in a dynamic team.

The role offers a full-time, permanent position with a clear progression path and benefits. You will work in a collaborative environment that values people and performance, with strong emphasis on customer service and results.

Qualifikationen

• Excellent verbal and written communication and interpersonal skills.
• Results-driven with ability to hit targets and KPIs.
• Proactive with ability to identify opportunities and provide solutions.
• Strong listening skills and ability to work with customers.
• Good IT skills including MS Office (Outlook, Word, Excel).
• High level of accuracy and attention to detail.

Aufgaben

• Generate new business sales and respond to customer enquiries.
• Input validated customer information into the CRM to enable quotes.
• Develop relationships with customers and manage a portfolio of accounts.
• Support telesales activities including calls, quotations and online enquiries.
• Collaborate with Marketing, Tendering and Sales teams to maximise opportunities.
• Ensure all customer interactions are recorded in the CRM and meet timelines.

Kenntnisse

Communication skills

Targets/KPIs

Proactive

Active listening

IT skills (MS Office)

Attention to detail

Time management

Teamwork

Level 2 Customer Service Apprenticesh

Essentials to Telesales training

Ausbildung

Level 2 Customer Service Apprenticeship

Essentials to Telesales (BMS) training

Tools

CRM system

Microsoft Excel

Microsoft Outlook

Microsoft Word

Jobbeschreibung

Waste and Water Management

Whiteley, UK

Overview

Application

Date posted: November 04, 2026

Permanent

Full-time

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who take pride in promoting sustainable waste management practices to help reduce the UK's carbon footprint and protect the environment for future generations.

We are a leading environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a proud tradition of developing the careers of those who help us shine. Our guiding principle is "It's all about the people" and many of our 650+ employees have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, you'll find CSG a great place to be.

Location:

Whitley

£28,317 per annum

Role Type:

Full-time, Permanent

Hours:

40 hours per week. Monday to Friday 08:00-17:00

Benefits of a CSG Employee

• Attractive basic salary
• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Share Options – buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunities through in-house, external training and apprenticeship schemes.
• Company health care cash plan – dental / opticians / physio / online GP etc.
• Modern office only 5 minutes from Whiteley
• A daily food & coffee truck
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities

To generate new business sales and support customer enquiries

• Monitor and manage enquiries received via email, website and online chat platforms.
• Follow up on all website and marketing-generated enquiries to confirm customer requirements and distribute leads appropriately.
• Generate new business opportunities from both prospective and existing clients.
• Provide excellent customer service through inbound and outbound telephone calls, emails and web-based communications.
• Support the Telesales team by inputting validated customer information into the CRM system to enable efficient quotation generation.
• Develop relationships with customers and generate revenue in line with agreed sales targets.
• Build and maintain long‑term customer relationships, including managing a portfolio of established accounts.
• Support website live chat functions, ensuring customers receive prompt and professional responses.
• Assist with telesales activities including calls, quotations and online enquiries.

Working collaboratively across the business

• Work closely with the Marketing, Tendering, Telesales and wider Sales teams to maximise business opportunities.
• Act on all leads and customer information supplied through websites, marketing campaigns and internal teams.
• Ensure effective communication between customers and internal stakeholders.
• Share market intelligence and customer feedback with relevant departments.
• Complete all sales administration accurately and within required timescales.
• Ensure all customer interactions, calls, emails, opportunities, quotations and complaints are recorded within the CRM system.

Health & Safety

• Comply with all Group Health & Safety policies and procedures.
• Understand and fulfil personal responsibilities regarding Health & Safety.
• Work in a manner that promotes the safety and wellbeing of yourself and your colleagues.

Demonstrating CSG Performance Behaviours

• Deliver outstanding service and professionalism to internal and external customers.
• Demonstrate a proactive and focused approach to achieving objectives.
• Communicate effectively with colleagues, customers and stakeholders at all levels.
• Manage time and workload effectively to achieve a high level of productivity and efficiency.

The Candidate

• Excellent verbal and written communication skills, with the ability to confidently deal with telephone and email enquiries.
• Results-driven with a focus on achieving targets and key performance indicators.
• Proactive with the ability to identify opportunities and suggest solutions.
• Strong listening and interpersonal skills.
• Good IT skills, including experience using Microsoft Outlook, Word and Excel.
• High level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Ability to work collaboratively with others and meet tight deadlines.
• Opportunity to complete a Level 2 Customer Service Apprenticeship.
• Opportunity to undertake Essentials to Telesales (BMS) training following 12 months' service.

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our Recruitment Privacy Notice:

https://www.csg.co.uk/recruitment-privacy-notice