Graduate NOC Analyst — Day & Night On-site Role

Inbound Talent; Bathgate; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

On-site parking

Non-contractual annual bonus

Job summary

Inbound Talent is recruiting for a Graduate NOC Analyst in Bathgate, UK, to join the on-site team for day and night rotation. The role requires in-person presence during shifts, with a 12-hour pattern covering day and night schedules.

The position offers a salary up to £28,000 plus benefits and a non-contractual annual bonus, with private medical insurance and a company pension. Excellent problem-solving and customer-focused communication are essential.

Qualifications

• Experience in a NOC or supporting enterprise networks.
• Eligibility for SC Clearance.
• Able to work a 12-hour day/night shift on-site.

Responsibilities

• Act as part of a night shift NOC team supporting a critical client base.
• Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams.
• Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction.
• Log and manage faults and service requests within the CRM system.
• Carry out initial diagnostics and aim to resolve incidents at first contact.
• Work within SLAs to ensure timely resolution of issues.
• Ensure accurate handover of outstanding issues between shifts.
• Keep customers informed of progress and maintain system records.
• Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems.
• Liaise with third-party engineers and suppliers to support fault resolution.
• Provide remote support, configurations, and link checks for field engineering teams.
• Actively monitor networks using network monitoring tools.
• Escalate issues to third-party suppliers when required.
• Operate within an ITIL-aligned service environment.

Skills

NOC experience

Enterprise networks

Communication skills

Attention to detail

Customer-focused approach

Tools

Ubiquiti

Starlink systems

CRM system

Networking monitoring tools

Job description

Inbound Talent is recruiting for a Graduate NOC Analyst in Bathgate, UK, to join the on-site team for day and night rotation. The role requires in-person presence during shifts, with a 12-hour pattern covering day and night schedules.

The position offers a salary up to £28,000 plus benefits and a non-contractual annual bonus, with private medical insurance and a company pension. Excellent problem-solving and customer-focused communication are essential.