Graduate Key Account Manager

Orion Electrotech - Engineering & Technical; Marlow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Flexible Hours

8% matched pension

Job summary

Orion Electrotech - Engineering & Technical in Marlow is seeking a driven Graduate Key Account Manager to become the primary operations contact for a portfolio of high-value customers, delivering customer satisfaction and order fulfilment. You will work with Supply Chain, Operations, Engineering and Sales to identify growth opportunities, manage expectations, and develop into a future sales leader.

We offer training, development, and progression opportunities, with private medical and dental

Qualifications

• Degree qualified in a relevant subject (e.g. Engineering, Business Management, Supply Chain).
• Strong communication and presentation skills.
• Evidence of customer-facing experience (retail, hospitality, internships, university projects).
• Commercial awareness.

Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Manage customer order books, forecasts, and delivery expectations.
• Coordinate cross-functional teams to ensure on-time delivery performance.
• Lead customer review meetings and performance discussions.
• Monitor key account KPIs and present account performance data.
• Support quotation activities and ensure customer requirements are accurately captured.
• Resolve customer issues proactively and drive continuous improvement initiatives.
• Manage risks relating to product changes, supply challenges, and order fulfilment.

Skills

Communication skills

Presentation skills

Customer-facing experience

Commercial awareness

Relationship building

Education

Bachelor's degree in Engineering, Business or related

Job description

Graduate Key Account Manager

Marlow Full Time Permanent Position

Private Medical Dental Insurance Flexible Hours 8% Matched Pension

We're partnering with a leading engineering and manufacturing business that is looking to appoint a driven Graduate Key Account Manager to act as the primary operational contact for a portfolio of high-value customers.

This is a pivotal hire for the business, with the successful candidate viewed as a key part of its future sales leadership team. The role offers excellent training, development, and long-term progression opportunities.

More important than the subject studied is a candidate's commercial mindset, curiosity, resilience, and ability to build relationships. The ideal individual will be ambitious, eager to learn, comfortable operating in a high-pressure environment, and capable of developing into a future sales leader within the business.

The Role

As a Graduate Key Account Manager, you'll play a pivotal role in ensuring customer satisfaction, managing order fulfilment, coordinating with internal teams, and driving operational excellence. Acting as the voice of the customer, you'll work closely with Supply Chain, Operations, Engineering, and Sales to ensure commitments are met and opportunities for growth are identified.

Key Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Manage customer order books, forecasts, and delivery expectations.
• Coordinate cross-functional teams to ensure on-time delivery performance.
• Lead customer review meetings and performance discussions.
• Monitor key account KPIs and present account performance data.
• Support quotation activities and ensure customer requirements are accurately captured.
• Resolve customer issues proactively and drive continuous improvement initiatives.
• Manage risks relating to product changes, supply challenges, and order fulfilment.

What We're Looking For

• Degree qualified in a relevant subject (e.g. Engineering, Business Management, Supply Chain Management etc.)
• Strong communication and presentation skills.
• Evidence of customer-facing experience (retail, hospitality, internships, university projects, etc.).
• Commercial awareness.
• Interest in defence, aerospace, manufacturing, or engineering.
• Ability to build relationships with engineers, procurement teams, and senior stakeholders.

INDENG