Graduate Customer Support Engineer – Chromatography

TN United Kingdom; Worcester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a leading global company as a Customer Support Engineer, where you'll provide vital support for chromatography solutions. This role involves on-site installations, preventive maintenance, and customer training, ensuring laboratories run smoothly. You'll work remotely with travel across the Midlands and occasionally further in the UK, supported by a company car and a competitive benefits package.

Benefits

Company Car

Yearly Company Bonus

Private Health Care

Pension Scheme

Discounted Stock Purchase Plan

Medical & Life Insurance

Qualifications

• Hands-on experience in lab with chromatography solutions preferred.
• Full proficiency in English required.

Responsibilities

• Support clients with installation, maintenance, and training on chromatography solutions.
• Respond to customer needs and maintain service reputation.

Skills

English

Customer Oriented

Proactive

Outgoing

Problem Solving

Education

University Degree in Chemistry

Tools

Chromatography Solutions

Job description

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Client:

Agilent

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b66e1f1a35b6

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at .

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation of new equipment, preventative maintenance, repairs and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, upgrades and preventive maintenance activities
• Contact customers in a timely manner and work closely with the scheduling teams to deliver service efficiently
• Connect with manager, contact centre, sales teams, logistics, and scheduling to meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative tasks and service reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing of performance anomalies encountered
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) primarily in the Midlands (Leicester – Birmingham – Derby, Nottingham, Coventry), but with occasional travel further in the UK (a company car is provided to you).

Qualifications

We are looking for an individual with the following background:

• A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
• Hands-on experience is an advantage (internship/placement, university project or first position) preferably in a lab with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer:

• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance…)
• Outstanding company culture

We will make sure you get all the training and development opportunities you need to become the best in your field.