Graduate Customer Care Trainee — Vulnerable Accounts

First Response Finance Ltd; Leigh; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Enhanced Pension

Hybrid Working

Buy and Sell Holiday Scheme

High Street Discounts

Electric Vehicle Scheme

Structured training from day one

Job summary

First Response Finance Ltd is seeking a Graduate Vulnerable Customer Trainee to join our Account Management team in Leigh. You will support customers with their finance agreements and assist those facing financial difficulty with empathy and problem solving.

The role is telephone-based with structured training, no call targets, and clear progression. Start with a comprehensive onboarding and a dedicated development pathway to grow within the business.

Qualifications

• No prior sector experience required.
• Excellent communication and listening skills.
• Ability to learn and adapt in a regulated environment.

Responsibilities

• Support customers with finance agreements and empathetic handling.
• Handle inbound/outbound calls with clear, compliant communication.
• Participate in structured training and mentoring.

Skills

Clear verbal communication

Active listening

Empathy

Problem solving

Attention to detail

Teamwork

Job description

First Response Finance Ltd is seeking a Graduate Vulnerable Customer Trainee to join our Account Management team in Leigh. You will support customers with their finance agreements and assist those facing financial difficulty with empathy and problem solving.

The role is telephone-based with structured training, no call targets, and clear progression. Start with a comprehensive onboarding and a dedicated development pathway to grow within the business.