Graduate Client Success Coordinator - £28,000, Chesterfield

Uniting Holding; Chesterfield; On-site; GBP 24,000 - 32,000; Full time

Job summary

Ovation Incentives designs and runs digital reward and incentive programmes for major global brands. We are a technology-led performance agency, and this role sits right at the centre of how we deliver for clients. We are hiring a graduate to join our Client Success team.

No prior office experience required. You will learn our platforms from the inside, processing client orders, generating invoices and reports, and keeping records accurate.

Qualifications

• A degree in Business, IT, MIS, Communications or a related field.
• Strong written and verbal English.
• Comfortable with Microsoft Office, especially Excel (you will be tested at interview).
• A logical, problem-solving mindset and good attention to detail.
• Someone who takes initiative rather than waiting to be told.
• Right to work in the UK, as a legal resident.

Responsibilities

• Learn the platforms from the inside, processing client orders, generating invoices and reports, and keeping records accurate.
• Be the first point of contact for clients' customers by email and support teams.
• Attend client calls and business reviews to understand account management.
• Spot process improvements and flag issues before escalations.
• Work with Client Account Managers to learn the commercial side and grow in the role.

Education

Bachelor's degree in Business, IT, MIS, Communications or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Ovation Incentives designs and runs digital reward and incentive programmes for major global brands, the kind of platforms that pay out recognition, loyalty and incentive rewards to millions of people worldwide. We are a technology-led performance agency, and this role sits right at the centre of how we deliver for clients.

We are hiring a graduate to join our Client Success team. No prior office experience required. We are looking for someone sharp, organised and genuinely interested in how a client-facing tech business runs day to day, and we will teach you the rest.

What you will actually be doing

You will learn our platforms from the inside, processing client orders, generating invoices and reports, and keeping records accurate and current. You will be the first point of contact for our clients' customers and their helpdesk teams by email, so you will develop real client-facing communication skills early. You will sit in on client calls and business reviews, get exposure to how accounts are managed, and start building the relationships that matter in this industry.

This is a role for someone who wants to solve problems, not just log them. You will be trusted to use initiative, spot where a process could work better, and flag issues before they become escalations.

Why graduates do well here

Ovation is a small company where every person is visible and every contribution counts. You will not be one of a hundred graduates lost in a rotation scheme. You will work closely with experienced Client Account Managers, learn the commercial side of the incentives industry, and have a genuine path to grow into account management or a specialist platform role.

What we are looking for

• A degree in Business, IT, MIS, Communications or a related field
• Strong written and verbal English
• Comfortable with Microsoft Office, particularly Excel (you will be tested on this at interview)
• A logical, problem‑solving mindset and good attention to detail
• Someone who takes initiative rather than waiting to be told
• Right to work in the UK, as a legal resident

Nice to have

• Another language
• Any exposure to Freshdesk, Zendesk, JIRA or Microsoft Teams (full training provided regardless)

The practical bits

Hybrid working, with 1-2 days a week in our Chesterfield office and occasional travel to our London head office. £28,000 starting salary, flexible working, and real scope for professional growth as you prove yourself.