Junior Client Success Executive

Prestige Corporate Events; Croydon; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Attend world-class events

Job summary

Prestige Corporate Events in Croydon is seeking a Junior Client Success Executive to own the post-sale client experience. You will manage payments, confirm event logistics with clients before each event, and follow up afterward to gather reviews that fuel growth.

Based at our Croydon HQ, you will be the link between contract and event, ensuring clients feel looked after from start to finish while maintaining an organized CRM and strong relationships with senior clients.

Qualifications

• Experience in client success, account management, credit control or hospitality is a plus but not required.
• Excellent communication and relationship-building skills.

Responsibilities

• Collect payments from clients: track balances and chase to settle before events.
• Call clients pre-event to confirm logistics and ensure readiness.
• Follow up after events to collect reviews and referrals.
• Keep CRM up to date so the team knows client status.
• Flag risks early and coordinate with sales to resolve them.

Skills

Phone communications

Organised

Professionalism

Client success experience

Job description

ABOUT PRESTIGE

Prestige Corporate Events is one of the UK's fastest-growing corporate hospitality businesses. Our clients buy premium experiences at Royal Ascot, Cheltenham, the Monaco Grand Prix, Henley and the other fixtures that define the corporate calendar. We have offices in Croydon and Leicester and a sales floor that has doubled in the last six months.

THE ROLE

We are hiring a Junior Client Success Executive to sit at the heart of the post-sale client experience. Every client we sell to needs to be looked after from the moment they say yes through to the moment they walk out of the event and tell someone else about it. That is your remit.

You will be the client's point of contact between contract and event: chasing payments so nothing slips, calling clients in the run-up to make sure they are ready and excited, and following up after the event to capture the reviews that fuel our next wave of growth.

WHAT YOU WILL DO

• Collect payments from clients: track outstanding balances, chase professionally and persistently, and make sure every booking is settled before the event
• Call clients in the days and weeks before their event to confirm logistics, answer questions and make sure they arrive ready to enjoy it
• Follow up with clients after every event to collect reviews, testimonials and referrals
• Keep our CRM clean and up to date so the wider team always knows where each client stands
• Flag risks early - a payment that is drifting, a client who has gone quiet, a review that is lukewarm, and work with the sales team to resolve them

ABOUT YOU

• Confident on the phone. You are comfortable picking up the phone to ask for money, to check in, and to ask for a review
• Organised and dependable. Nothing falls through the cracks on your watch
• Warm and professional. Our clients are senior people spending real money and they should feel looked after every time you speak to them
• Prior experience in client success, account management, credit control or hospitality is a plus but not required

THE PACKAGE

• Salary: GBP 26,000 to 28,000 depending on experience
• 25 days annual leave plus bank holidays
• The opportunity to attend many of the world's best live sporting and entertainment events as part of the role
• Full-time, office-based at our Croydon HQ