Admin/Receptionist - General Practice

Heathfielde Medical Centre; Royal Borough of Greenwich; On-site; GBP 12,000 - 17,000; Part time

Job summary

Heathfielde Medical Centre is seeking an Admin/Receptionist for its busy GP Practice in Greenwich. This part-time role covers Thursdays and Fridays, 15–20 hours per week. No prior experience is required, and training will be provided.

You will join a friendly team and handle front-desk duties, patient check-in, appointment bookings and light admin tasks. The ideal candidate is enthusiastic, well-organised and a strong communicator, with flexibility for morning and afternoon shifts.

Qualifications

• No experience required.
• Customer service skills are advantageous.
• Training will be provided.

Responsibilities

• Operate the reception and basic admin duties.
• Provide information face-to-face, over the phone, in writing or electronically.
• Book and monitor patient appointments; manage patient flow.

Skills

Customer service

IT skills

Tools

Appointment system

Job description

Heathfielde is looking for a Admin/Receptionist for its busy GP Practice. This position is part time 15-20 hours per week on Thursdays and Fridays. No Experience required but Customer service skills, IT skills would be an advantage but not essential. Training will be provided.

The successful candidate will be enthusiastic, hardworking, organised, self-motivated, excellent communicator and must be flexible to work both morning and evening shifts to cover 6 hours shifts between 8am and 6.30 pm.

Only short-listed candidates will be contacted.

Main duties of the job

The successful candidate will be responsible for undertaking a wide range of reception and admin duties / responsibilities (Training will be provided).

Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).

About us

Our existing team is friendly and cohesive with high levels of experience. Practice team made out of 5 GPs , practice nurse, 2 HCAs, 2 clinical pharmacists, social prescriber, practice manager , admin and reception staff.

Job responsibilities

Summary of Receptionist/Admin Job Description

Job Title:Receptionist/Admin

Pay:Dependent on experience

Line Manager:Reception Supervisor overseen by Practice Manager

Contract:Permanent (subject to satisfactory probation period)

Job Summary:

Responsibilities

Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctors notice any patients who might require immediate attention

Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.).

Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non NHS income.

Open, sort and distribute internal and external post.

Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required.

When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/detail are passed on to ensure continuity. Scan documents/ letters to the computer system.

Participate in staff meetings.

Participate in any in-house training that may be provided and attend any external training courses as may be considered appropriate to the duties of the post.

Ensure the reception and waiting areas are kept neat and tidy.

Cover for colleagues in the event of absence through sickness or holidays as required.

To file patients records in the correct manner.

To check and update patients addresses, telephone numbers etc, on both manual and computerised records.

Chaperone GP if required.

Data Protection

It is a requirement of the job for the post-holder to use computers or other information technology and he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.

Equality and Diversity

The post-holder will support the equality, diversity, and rights of patients, carers, and

Colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner, which is welcoming to and of the individual, is non-judgmental

And respects their circumstances, feelings priorities, and rights.

Health and Safety

All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions.

This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.

Person Specification

Qualifications

• Customer Service Skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.