Clinical Administration Assistant (Phlebotomy)

University Hospitals Coventry and Warwickshire; Nuneaton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a Clinical Administration Assistant to support efficient patient care through effective appointment management and blood sample collection. This role requires strong communication skills and a commitment to health and safety standards. You will work closely with the administrative team to ensure smooth operations and provide world-class patient care. The position offers an opportunity to contribute to a vital healthcare service while developing your skills in a supportive environment. If you are passionate about healthcare and customer service, this role is perfect for you.

Benefits

Flexible Working Hours

Employee Assistance Program

Training and Development Opportunities

Qualifications

• Experience in data entry and administrative tasks.
• Knowledge of health and safety standards in healthcare.

Responsibilities

• Manage patient appointments and ensure efficient service delivery.
• Collect blood samples and handle laboratory materials safely.

Skills

Data Entry

Customer Service

Communication Skills

Health and Safety Compliance

Education

High School Diploma

Relevant Training in Phlebotomy

Tools

Laboratory Information Management System (LIMS)

Job description

Detailed job description and main responsibilities

To be fully familiar with the telephone booking system for making Phlebotomy appointments within CWPS.

To work with the CWPS Admin Manager, in monitoring all issues relating to accessibility of Pathology staff by outside users, to ensure that the most customer efficient service is developed.

General Office duties to include, data entry, typing, filing, post, preparing courier runs.

To transfer calls to all relevant Departments and individuals, having a sound knowledge of the whereabouts of listed individuals.

To be trained in all relevant aspects of the Laboratory Information Management System (LIMS), and have responsibility for giving results to callers for all disciplines in Pathology.

To be familiar with patient resulting systems, and use these as a results system as well, when necessary.

To take and relay direct and telephone messages for all staff in the Department.

To undertake stock control for office stationery.

To undertake personnel filing on behalf of the CWPS Admin Manager.

To participate in appraisals and personal reviews and work to agreed set objectives.

Responsible for the collection of blood samples, from inpatients, outpatients, clinics, gp surgeries and homes of patients as specified by the supervisor.

Responsible for the safe disposal of contaminated materials including sharps.

Undertake preparation of samples for testing using separation techniques such as centrifugation and tapping off.

Undertake agreed clinical and non-clinical tasks following training, ensuring referral to appropriate trained staff as required.

Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.

OTHER DUTIES: To undertake any other duties commensurate with the grade as requested with prior discussion and agreement of post holder.

For further details of the role please see the attached job description.

Person specification

Qualifications/Training

Essential criteria

• See Supporting documents

Desirable criteria

• See Supporting documents

Experience

Essential criteria

• See Supporting documents

Desirable criteria

• See Supporting documents

Skills & Abilities

Essential criteria

• See Supporting documents

Commitments to trust Values

Essential criteria

• See supporting documents

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on your level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

• Clinical Administration Assistant (Phlebotomy) JD & PS (PDF, 552.3KB)
• Candidate Information (PDF, 385.8KB)
• Welcoming Applicants with a disability (PDF, 49.5KB)
• UHCW Post Card (PDF, 114.3KB)
• How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)