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NHS Jobs; Wantage; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bonus scheme

Holiday entitlement

EAP (BUPA)

Pension contributions

Staff discount

Regulatory training

Free uniform

Job summary

The NHS Practice in Wantage is seeking an organised Reception Assistant to provide a courteous front-line service to patients and visitors. You will handle general enquiries, explain procedures, and assist with new and follow-up appointments, in line with practice protocols.

You will manage telephone calls, use the care navigation toolkit, book appointments, process private charges when applicable, enter patient data, and be flexible to cover all reception roles.

Qualifications

• Experience in general reception duties.
• Excellent communication and customer-facing skills.
• Proficiency with basic IT and appointment systems.
• Ability to adapt to changing priorities and cover all reception roles.

Responsibilities

• Provide reception service to patients and visitors.
• Handle general enquiries and explain procedures.
• Book and manage new and follow-up appointments.
• Take telephone calls and relay messages accurately.
• Explain NHS requirements for private services and process charges.

Skills

Reception duties

Customer service

Communication skills

IT literacy

Job description

Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed. Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person. Refer repeat prescription requests on to the prescription clerks. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary. Enter patient information on to the computer as required. Maintain a thorough knowledge of all Practice procedures. Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.

If successful, additional benefits for you could include:

• Discretionary bonus scheme 4 weeks’ paid holiday, plus statutory holidays, which increase with service. (pro-rata for part time employees)
• EAP Provided by BUPA
• Pension contributions
• Staff discount
• Regulatory training where required
• Free uniform – Black polo shirt, black fleece, high Vis vest, high Vis jacket (employees are required to supply their own smart dark trousers and shoes/boots).

We are passionate about equal opportunities and welcome a broad diversity of talent to apply.