GP Practice Site Manager - Bentham Road Health Centre

NHS Jobs; Blackburn; Sur place; GBP 42 000 - 62 000; Plein temps

Résumé du poste

Bentham Road Health Centre is seeking a Site Manager to oversee the day-to-day operations, people management, governance and contractual matters for the site. You will work closely with the Practice Manager, Lead GP and Cornerstone management to ensure safe, compliant and effective service delivery.

The role focuses on leadership, HR management, operational oversight, clinical governance and continuous service improvement within the Bentham Road Health Centre setting.

Responsabilités

• Leadership and Team Development: Provide visible, compassionate leadership to the Bentham Road Team, supporting staff development through regular one-to-one meetings, appraisals, coaching conversations and development planning.
• HR and People Management: Manage HR matters in line with employment law and Cornerstone policies, monitor attendance, conduct return-to-work interviews, maintain records and ensure training and compliance.
• Operational Management: Oversee day-to-day running of Bentham Road Health Centre, manage staffing, rotas and cover, and lead service improvements.
• Clinical Governance, Audit and Quality: Support QOF achievements, ensure audits are planned and actioned, maintain governance records and support learner training.
• Complaint Management: Handle patient complaints professionally, resolve concerns promptly, and drive improvement from learnings.
• Health, Safety, Premises and Risk Management: Ensure H&S compliance, report facilities issues, maintain business continuity plans.

Description du poste

GP Practice Site Manager - Bentham Road Health Centre

The Site Manager is responsible for the effective day-to-day operational, people, contractual and governance management of Bentham Road Health Centre. You will ensure contract and working in close partnership with the Practice Manager, Lead GP, Team Leader, clinical leads and the wider Cornerstone management team.

1. Leadership and Team Development Provide visible consistent, and compassionate leadership to the Bentham Road Team, providing an environment in which all staff feel valued, supported, and motivated to do their best work. Support the professional growth and development of staff through regular one-to-one meetings, appraisals, coaching conversation, and development planning.
2. HR and People Management Manage HR matters at Bentham Road in line with current employment law, best practice, and Cornerstone HR policies, including sickness absence, performance, and conduct, working with Team leader and HR lead. Monitor and proactively manage staff attendance, conducting return-to-work interviews, maintaining accurate records and putting appropriate support plans in place where needed. Ensure all mandatory training and statutory compliance requirements are met and accurately recorded for all Bentham Road staff. Maintain accurate and confidential HR records in accordance with data protection requirements.
3. Operational Management Oversee the smooth and safe day-today running of Bentham Road Health Centre, anticipating challenges and resolving issues proactively. Manage staffing levels, rotas and cover arrangements to ensure safe and adequate provisions at all time. Delegate responsibilities effectively, with a clear communication and appropriate support, enabling team members to develop and take ownership of their work. Identify and lead service improvements, contributing to the developments of Bentham Road and the wider practice. Act as the main point of contact for site-specific managerial and operational matters, escalating to the Practice Manager as appropriate.
4. Clinical Governance, Audit and Quality Work with the other Site Managers to support the Quality Manager in maximising achievements in the Quality and Outcomes Framework (QOF), and ensure performance and income from Enhance services are maximised. Ensure all clinical and non-clinical audits at Bentham Road are planned and completed on time, that findings are acted upon, and that learning is shared with the team. Contribute to the development, review and implementation of practice policies and protocols, ensuring they are current, accessible, and understood by staff. Maintain accurate governance records, including risk registers, significant event logs, action plan, and meeting minutes. Support Bentham Road's role as a training site, ensuring the environment supports learners and the clinical team.
5. Complaint Management Manage complaints from patients registered at Bentham Road professionally, sensitively and in accordance with Cornerstone complaints protocol and NHS complaints regulations. Seek to resolve concerns at the earliest opportunity. Ensure all written communications to patients is accurate, compassionate and consistent with Cornerstone standards. Use learning from complaints to drive improvement in services and patient experience.
6. Health, Safety, Premises and Risk Management Ensure the site operates in full compliance with health and safety legislation, taking immediate action where patient, or staff safety is at risk. Report premises and facilities issues to NHS Property Services or the Operational Manager, who is responsible for contracts, suppliers, and inspecting the quality of work. Ensure business continuity and disaster recovery plans are understood and ready to be activated in the event of a major incident, such as a fire or pandemic.

Please see the attached job description and person specification for full details.