GP Practice Operations Leader

Cardiff and Vale University Health Board; Chalfont St. Peter; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cardiff and Vale University Health Board is seeking a proactive Deputy Operations Manager for a busy GP practice. You will supervise reception and admin teams, coordinate workflows and ensure a patient-focused service across face-to-face, phone, and online channels.

You will work with the Practice Operations Manager and clinical staff to maintain smooth day-to-day operations and a positive team environment, overseeing performance and training in a supportive primary care setting.

Qualifications

• Proven leadership experience in a healthcare setting.
• Experience supervising reception and admin staff.
• Ability to plan and coordinate staffing and training.

Responsibilities

• Assist Practice Operations Manager and support a reception/admin team.
• Plan recruitment, induction and training of new staff.
• Prepare rotas and arrange locum cover when necessary.
• Manage staff annual leave and ensure adequate cover.
• Maintain confidentiality of patient and practice information.
• Line manage administrative staff and support disciplinary/grievance processes.
• Oversee patient bookings, check-ins and general enquiries.
• Coordinate communications and workflow across IT and admin teams.

Skills

Team leadership

Staff management

Communication

Organisational skills

Problem solving

Tools

Practice management software

IT systems

Job description

Cardiff and Vale University Health Board is seeking a proactive Deputy Operations Manager for a busy GP practice. You will supervise reception and admin teams, coordinate workflows and ensure a patient-focused service across face-to-face, phone, and online channels.

You will work with the Practice Operations Manager and clinical staff to maintain smooth day-to-day operations and a positive team environment, overseeing performance and training in a supportive primary care setting.