Government SaaS Implementation Lead (Hybrid London)

Zencity; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Zencity is seeking an Engagement Expert to drive post-sale implementations for local government clients. You own the journey from close to go-live, launching recurring projects, and ensuring the platform delivers measurable value for each client.

Based in London with a hybrid work model, you will configure Listen, Ask, and Communicate, train client teams, and manage ongoing project delivery, adoption tracking, and risk signals in partnership with Account Management. Salary range: 45–55k GBP.

Qualifications

• 5+ years in customer-facing implementation roles in B2B SaaS.
• Strong project management with multiple concurrent implementations.
• Product fluency across configuring and training on a technical platform.
• Knowledge of local government/public safety workflows.
• Data-driven with ability to connect platform outputs to decisions.
• Excellent client-facing training and stakeholder management.

Responsibilities

• Own end-to-end implementation lifecycle from Closed Won to go-live within 60 days.
• Configure and personalize the platform across Listen, Ask, and Communicate.
• Contribute to pre-sales solution design with Account Executives.
• Train and enable client users with best-practices guidance.
• Drive recurring project delivery for DIY surveys and content pages post go-live.
• Track adoption, health metrics and surface risk signals to the Account Manager.

Skills

Years of experience

Project management

Product fluency

Public sector knowledge

Data analytics

Client-facing presence

Job description

Zencity is seeking an Engagement Expert to drive post-sale implementations for local government clients. You own the journey from close to go-live, launching recurring projects, and ensuring the platform delivers measurable value for each client.

Based in London with a hybrid work model, you will configure Listen, Ask, and Communicate, train client teams, and manage ongoing project delivery, adoption tracking, and risk signals in partnership with Account Management. Salary range: 45–55k GBP.