Governance & Support Assistant

Cheshire West and Chester; Ellesmere Port; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Governance & Support Assistant to enhance their ERP system support. This role involves user assistance, query resolution, and administrative tasks within Unit4, making it ideal for someone with IT experience in ERP applications. The position promises a dynamic work environment with the flexibility of agile working, allowing you to thrive in modern office settings or from home. Join a supportive team where your proactive approach and communication skills will make a meaningful impact on users' experiences and operational efficiency.

Benefits

Flexible Working Hours

Supportive Work Environment

Access to Employee Benefits

Work from Home Opportunities

Qualifications

• Experience in supporting HR/Finance systems and resolving user issues.
• Strong communication skills and ability to manage priorities.

Responsibilities

• Provide advice and support on Unit4 Queries Helpdesk.
• Resolve queries via a ticketing system and phone.
• Perform administrative tasks focused on position maintenance.

Skills

User Support

Query Resolution

Administrative Tasks

IT Experience in ERP Applications

Communication Skills

Data Interpretation

Proactive Attitude

Tools

Unit4

Microsoft Office

Job description

This role is to provide cover as a Governance & Support Assistant responsible for supporting the councils ERP system, Unit4, with a particular focus on User Support, Query resolution and administrative tasks in Unit4. The ideal candidate will have a background ideally in Unit4, but other similar roles and experience would be desirable. If you have experience of supporting HR/Finance system and working with end users to resolve issues, this is the job for you.

Responsibilities will include, but are not limited to:

• Provide advice and support on Unit4 Queries Helpdesk.
• Dealing with Queries on a ticketing system and over the phone.
• Administrative tasks within the system focused on position maintenance but not limited to.
• Working in a fast based environment, to ensure KPI and SLA achievement.

This role would suit someone with IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skillsand an ability to interpret data and resolve any issues that arise from that. A pro-active and positive attitude withthe ability to manage priorities effectively within a fast-paced environment is key.An understanding of finance and payroll processes is desirable to support the Unit4 users and interacting with our customers in a professional way.

This is an agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable.The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits.

For an informal discussion about the role contact Senead Ellis on [e-mail]