Governance & Quality Lead

Cardiff and Vale University Health Board; Leicester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Victoria Park Health Centre in Leicester is seeking a highly organised Quality & Governance Officer to support quality, compliance and governance across the practice. You will coordinate meetings, maintain documentation, manage recall processes, IT queries and premises checks, and work with senior leads to continuously improve policies.

This role requires strong administrative skills, attention to detail, and proficiency with Microsoft Office.

Qualifications

• Attention to detail with ability to identify issues and ensure consistency.
• Strong organisational and administrative skills to manage multiple tasks.
• Experience working with policies, procedures, audits, risk or quality improvement.
• IT skills with MS Office and data handling capability.

Responsibilities

• Facilitate Practice meetings, including agendas, minutes, action logs and follow up.
• Organise Practice events and Protected Learning Time (PLT) sessions.
• Coordinate internal communications, announcements and website updates.
• Maintain complaints, significant events, safeguarding documentation and governance actions.
• Manage recall processes on Abtrace for QoF, IIF and Enhanced Service requirements.
• Act as the first point of contact for in-house IT queries and coordinate resolution.
• Coordinate in-house premises checks, including PAT testing, fire alarm checks and medical equipment calibration.
• Keep TeamNet up to date and monitor completion of premises, HR and governance checks by the relevant teams.

Skills

Attention to detail

Organisational skills

Administrative skills

Policy/audit experience

IT proficiency (MS Office)

Tools

Microsoft Office

Job description

Victoria Park Health Centre in Leicester is seeking a highly organised Quality & Governance Officer to support quality, compliance and governance across the practice. You will coordinate meetings, maintain documentation, manage recall processes, IT queries and premises checks, and work with senior leads to continuously improve policies.

This role requires strong administrative skills, attention to detail, and proficiency with Microsoft Office.