Governance & Complaints Investigator (Contract)

FJWilson Talent services; United Kingdom; On-site; GBP 35,000 - 52,000; Full time

Job summary

FJWilson Talent Services is assisting a medical royal college in sourcing an experienced Complaints Officer for a short-term assignment. The role involves managing formal Stage 2 complaints related to governance and sponsorship matters, reviewing documentation, and coordinating with internal teams.

Ideal candidates will have a track record in complaints handling within regulatory or public sector settings, strong investigative skills, and the ability to draft clear responses consistent with

Qualifications

• Experience in complaints handling and governance.
• Background in regulatory environments or public sector settings.

Responsibilities

• Reviewing and investigating formal Stage 2 complaints in line with organisational policy.
• Assessing governance documents and evidence relevant to cases.
• Identifying issues for investigation and determining outcomes.
• Drafting clear, professional response letters and emails per brand guidelines.
• Maintaining complaint records and managing new cases.

Skills

Complaints handling

Governance

Investigations

Public sector experience

Job description

FJWilson Talent Services is assisting a medical royal college in sourcing an experienced Complaints Officer for a short-term assignment. The role involves managing formal Stage 2 complaints related to governance and sponsorship matters, reviewing documentation, and coordinating with internal teams.

Ideal candidates will have a track record in complaints handling within regulatory or public sector settings, strong investigative skills, and the ability to draft clear responses consistent with