Complaints Officer – Short-term contract

FJWilson Talent Services; United Kingdom; On-site; GBP 35,000 - 52,000; Full time

Job summary

FJWilson Talent Services is assisting a medical royal college in sourcing an experienced Complaints Officer for a short-term assignment. The role involves managing formal Stage 2 complaints related to governance and sponsorship matters, reviewing documentation, and coordinating with internal teams.

Ideal candidates will have a track record in complaints handling within regulatory or public sector settings, strong investigative skills, and the ability to draft clear responses consistent with

Qualifications

• Experience in complaints handling and governance.
• Background in regulatory environments or public sector settings.

Responsibilities

• Reviewing and investigating formal Stage 2 complaints in line with organisational policy.
• Assessing governance documents and evidence relevant to cases.
• Identifying issues for investigation and determining outcomes.
• Drafting clear, professional response letters and emails per brand guidelines.
• Maintaining complaint records and managing new cases.

Skills

Complaints handling

Governance

Investigations

Public sector experience

Job description

Complaints Officer – Short-Term Assignment

We're supporting our client - a medical royal college - in sourcing an experienced professional to manage a number of formal Stage 2 complaints relating to governance and sponsorship matters.

Key responsibilities include:

• Reviewing and investigating formal complaints in line with organisational policy.
• Assessing relevant governance documents and evidence.
• Identifying key issues for investigation and determining appropriate outcomes.
• Drafting clear, professional response letters and emails in line with brand guidelines.
• Maintaining complaint records and managing any new cases that arise.

Support will be available from the organisation's Legal and Communications teams. The role is expected to focus on multiple complaints linked to a common issue.

Ideal candidates will have experience in complaints handling, governance, regulatory environments, investigations, or public sector/professional body settings.

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The services advertised by FJWilson Talent Services are those of a employment business.

We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised.