Governance Assistant - Clinical Governance

Shropshire Community Health NHS Trust; Shrewsbury; On-site; GBP 23,000 - 27,000; Full time

Job summary

Shropshire Community Health NHS Trust is seeking an administrative support professional to assist the governance and patient safety functions. The role involves handling PALS, complaints and incident records, supporting an NHS governance framework and contributing to service improvements.

Responsibilities include registering queries via Datix, monitoring incidents, supporting learning responses, and aiding audits and compliance activities.

Qualifications

• Experience providing governance or patient-safety admin support.
• Familiarity with incident reporting and learning from incidents.

Responsibilities

• Support PALS, complaints and patient safety administration to the Patient Experience Lead and Patient Safety Officer.
• Register queries and complaints and maintain records via the Datix system.
• Monitor patient safety incidents and assist with learning responses for the incident panel.
• Support governance transformation through digitisation and improved processes.
• Assist with audits, surveys and compliance activities (FFT, O&A).
• Maintain registers for legal claims, subject access requests, complaints and investigations.

Skills

Administrative support

Record keeping

Patient liaison

Audit support

Data protection awareness

Tools

Datix

Job description

• PALS, Complaints and Patient Safety administration support to the Patient Experience Lead and Patient Safety Officer.
• Registering queries, complaints and keeping records via Datix Incident Reporting System
• Administration for patient safety incidents - monitoring incidents and learning responses for patient safety incident panel and providing administrative support
• Customer Service - direct communication with patients, relatives and service users
• To assist with the development and delivery of an effective and efficient governance service that will meet the needs of staff, patients, public and other stakeholders.
• To support the transformation of the service through digitisation and improved systems, processes, and procedures.
• To support the organisation's requirement to deliver the NHS Long Term plan.
• To assist the governance team in completing tasks for both clinical governance and information governance; that will allow for legal and statutory monitoring of compliance., Assist with tracking and monitoring compliance in areas such as, data protection and security, health and safety, risk management, freedom of information and patient safety.
• To support and promote good practices in governance areas such as, records management, risk management and incident reporting.
• Support the team to plan, conduct and analyse audits, surveys, and compliance assessments; that will provide information about patient experience programmes e.g. Observe and Act (O&A), Friends and Family Test (FFT), and areas of compliance such as records managementand data security.
• Maintain and monitor registers in accordance with legislation and statutory requirements, such as, legal claims, subject access requests, complaints, and patient safety investigations; that will allow for meeting deadlines.Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve. Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.