Clinical Complaints & Patient Safety Case Manager

The Shrewsbury and Telford Hospital NHS Trust; West Midlands; On-site; GBP 32,000 - 52,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a candidate for a role focused on clinical governance, patient safety, and training development within the NHS framework. The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

Applicants should bring a degree or equivalent, IT proficiency (ECDL), and professional registration, plus proven NHS experience.

Qualifications

• Degree level or equivalent.
• ECDL or equivalent IT skills.
• Professional Registration.
• Knowledge and experience of handling complaints in an NHS setting.
• Experience of working in the NHS with knowledge and understanding of current healthcare and patient safety issues.
• Experience of designing and delivering training.
• Statistical analysis and report writing.
• Knowledge of clinical governance, risk management and associated control mechanisms.

Skills

Interpersonal communication

Judgment and decision making

Time management

Education

Degree level or equivalent

ECDL or equivalent IT skills

Counselling qualification

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking a candidate for a role focused on clinical governance, patient safety, and training development within the NHS framework. The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

Applicants should bring a degree or equivalent, IT proficiency (ECDL), and professional registration, plus proven NHS experience.