Governance Admin Specialist – NHS Pension & Benefits

DHU Health Care; Oldbury; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

NHS pension scheme

Generous annual leave

Sick pay scheme

Health insurance

Job summary

DHU Healthcare is seeking an Integrated Governance Administration Assistant in Oldbury to provide proactive administrative support to the Integrated Governance team. The role supports the delivery and development of governance processes across the organisation, following established policies and ensuring confidentiality and compliance.

The post holder will promote DHU Health Care CIC values while coordinating communications and meetings, handling documents, and maintaining Datix records of

Qualifications

• High level of Administration experience desirable
• Communication with a variety of people
• Previous experience in a health care environment desirable
• Competence in office system development & maintenance
• Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media

Responsibilities

• Proactively provide administrative services and undertake clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spread sheets and general office tasks
• To prepare appropriate reports, briefing papers, documents, and presentations as required.
• To provide effective and appropriate communication between Integrated Governance department and other parts of the organization and external bodies.
• Arranging meetings as required, including checking meeting rooms and parking facilities are available and ready for use.
• Support with locating telephone calls for the investigation of complaints, queries, and incidents
• Logging and maintaining Datix electronic records of incidents, compliments, and complaints.
• Answering telephone calls from members of the public / complainants and accurately recording details of their concerns
• Answering queries on complaints and incidents from outside agencies and DHU Managers using agreed protocols and standards in an efficient and courteous manner
• Informing Managers of queries received their content and action as appropriate.
• Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of The Data Protection Act and Information Governance

Skills

Administration experience

Communication with a variety of people

Health care environment desirable

Office system development &Maintenance

Word/Excel and other packages

Tools

Word

Excel

Job description

DHU Healthcare is seeking an Integrated Governance Administration Assistant in Oldbury to provide proactive administrative support to the Integrated Governance team. The role supports the delivery and development of governance processes across the organisation, following established policies and ensuring confidentiality and compliance.

The post holder will promote DHU Health Care CIC values while coordinating communications and meetings, handling documents, and maintaining Datix records of