Google Workspace Specialist (Hybrid) – Government Digital Services

NRGTech Talent Solutions; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

NRGTech Talent Solutions is recruiting for a government role in the Digital Enterprise Services team. You will be the SME for Google Workspace and related cloud productivity tools, joining a mission to modernise UK government digital services.

Based in London or other hubs, hybrid 1-2 days in office, you will lead escalation, maintain secure configurations, and support migration and security initiatives with Google and 3rd party tools.

Qualifications

• Valid Security Clearance or eligible to be cleared.
• Experience in third-line IT support in a busy function.
• Experience delivering complex projects from ideation to implementation.
• Experience in data migrations and migration tools.
• Deep understanding of messaging protocols and email security.
• Experience using GAM (Google Apps Manager).
• Experience managing SaaS messaging platforms such as Google and Office 365.
• Experience managing a large Google Workspace domain with third-party tools.
• Experience as a business analyst to gather requirements and success criteria.
• Experience running multiple projects simultaneously.
• Experience managing multiple DNS zones.
• Experience implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS.
• Experience with senior stakeholders and VIPs.

Responsibilities

• Maintain regular contact with users to understand needs and challenges and ensure continuous improvement of products and services.
• Maintain and build the relationship with Google and our Google Partner.
• Develop an effective partnership and act as an ambassador for Google Workspace, challenging the departments and users where appropriate.
• Support business change activities, focussing on technology impacts.
• Manage and triage incoming tickets for the Google team.
• Provide Project Management for the various in-flight projects that involve the Google team.
• Stay up to date with changes to Google Workspace, Google Cloud, and other products.
• Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners.
• Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them.
• Work with the Digital Records Management team in managing the AODocs document library.
• Work with the Project Delivery team in the migration of data and email into and out of Google Workspace.
• Work with the Security team, FOI and SAR teams to provide relevant support.
• Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc
• Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.

Skills

Security clearance

3rd line support

Complex project delivery

Data migrations

Email security

GAM commands

Messaging security

Google Workspace admin

Business analysis

DNS management

Email authentication

Stakeholder management

Asana/Jira

Tools

GAM

MS SharePoint

Office 365

Job description

NRGTech Talent Solutions is recruiting for a government role in the Digital Enterprise Services team. You will be the SME for Google Workspace and related cloud productivity tools, joining a mission to modernise UK government digital services.

Based in London or other hubs, hybrid 1-2 days in office, you will lead escalation, maintain secure configurations, and support migration and security initiatives with Google and 3rd party tools.