Golf Services Assistant

The Hotel Folk; Thorpeness; On-site; GBP 1,445,000 - 2,057,000; Full time

Benefits offered by this job

Free Golf at Thorpeness

28 days annual leave

50% off food

B&B discounts

Spa discounts

Employee Assistance Programme

Job summary

The Hotel Folk is seeking a friendly Golf Pro-Shop Assistant to support Thorpeness Golf Club & Hotel. You will manage tee-times, take bookings, handle payments, and promote memberships while ensuring shop areas and hire services are cared for.

Eligibility to live and work in the UK is required; sponsorship is not offered. The role includes weekend work and a pay up to £12.71/hour with staff benefits such as golf, leave, and dining discounts.

Qualifications

• Friendly, customer-focused approach to service delivery.
• Cash handling and reconciliation at end of day.
• Ability to promote golf club memberships and services.

Responsibilities

• Take bookings and organise tee-times to maximise course use.
• Ensure green fees are paid by visitors and guests.
• Promote membership options and collect forms on enquiry.
• Open/close shop and manage security procedures.
• Assist customers with shop purchases and maintain tidiness.
• Support on-course duties and marshal where needed.
• Assist with membership administration and reception processes.

Skills

Customer service

Cash handling

Sales skills

Organisational skills

Tools

Point of sale system

Job description

Thorpeness Golf Club & Hotel
Lakeside Avenue
Thorpeness
Leiston
IP16 4NH

Pay:Up to £12.71 per hour

Hours will be variable according to business needs including weekends.

The Hotel Folk are looking for a friendlyGolf Pro-Shop Assistantto work atThorpeness Golf Club and Hotel to assist and support the Golf Professionals and other members of the Golf Department in providing a good service to members, hotel guests and visitors.

Key Tasks:

Take bookings and organise tee-times to maximise use of the course by members, hotel guests and visitors ensuring that the tee-time guidelines are adhered to

Ensure appropriate green fees are paid by visitors and members’ guests

Promote membership of the golf club, have a good knowledge of the membership options available, take membership forms and answer questions from potential members

Managing services bookings such as buggies and electric trollies.

Responsible for opening and closing the shop as required, setting the alarm system and following all security procedures

Assist customers with making shop purchases

Ensure the shop and stock are clean and tidy at all times

Assist with on course duties such as marshalling, manning the halfway hut and managing the 1st tee on busy days

Cleaning of hire services such as buggies, electric trollies and clubs

Cash-up at the end of each day, completing the required forms by reception and ensuring that reception is satisfied that the cash-up is accurate

Assist the Golf Operations Manager and his deputy where possible with membership administration

Be aware of the Companies’ Health & Safety Policy and Fire Safety procedures

Please note that you must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship

Benefits of working for The Hotel Folk include:

A share of the tips

Free Golf at Thorpeness Golf Club and Hotel

28 days annual leave (pro rata to the hours worked)

50% off food in all our hotel restaurants

B&B in any of our hotels starting from only £50 per room, per night

Discounted products at our Weavers' House Spa

Hospitality Action - Employee Assistance Programme

Company pension scheme

Tailored company induction and continued training and development opportunities

About the Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.