Golf Retail Supervisor

The Belfry Hotel & Resort; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Service charge

Free onsite parking

Complimentary meals during shifts

Job summary

The Belfry Hotel & Resort in the Midlands is seeking a Retail Supervisor to oversee the golf retail operation and deliver an exceptional check-in experience for all guests and members.

You will maximise revenue streams, champion outstanding service and lead a busy golf retail team in a prestigious, fast-paced environment at our award-winning resort.

Qualifications

• Experience in golf retail, either at a Golf Club or standalone sports business.
• Experience leading a busy retail team.
• Excellent customer service and communication skills.

Responsibilities

• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Maintaining consistent guest satisfaction through feedback and training.
• Oversee inventory and stock management in the golf retail operation.
• Address guest and member enquiries/complaints and keep the golf management team updated.

Skills

Golf retail experience

Team leadership

Customer service

Communication skills

Job description

The Belfry
Hotel & Resort is an award-winning destination with 450+ luxurious rooms
and suites, a selection of vibrant restaurants and bars, versatile event and
meeting spaces and a relaxing leisure club and spa. Our three exceptional golf
courses - including the legendary Brabazon - are celebrated around the world.
Whether you're inspired by our iconic fairways, drawn to the tranquillity of
the spa, excited by guest-facing roles, or energised by the work behind the
scenes, you'll find your place within our dynamic and welcoming team.

The Belfry
has undergone a major expansion and renovation with an investment of over £80
million, marking an exciting chapter in our history. The resort has been
transformed with the addition of The Masters Suite, a stunning new event space,
a state-of-the-art leisure club plus a host of other enhancements that elevate
the Belfry experience like never before.

We believe
in taking care of our team just as much as we do our guests. That's why we were
named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top
10 Places to Work 2026.

Golf Shop

Our Golf
Shop team are experts in helping golfers of all abilities, providing advice,
demonstrations, and a welcoming shopping experience that reflects the prestige
of The Belfry. Working here means being part of a dynamic, fast-paced retail
environment where passion for golf meets outstanding customer service.

The base annual rate for this role is £27,639 per annum, plus
service charge.

About the role

As the retail supervisor,
you will be responsible for supervising the organisation and delivery of the
golf retail operation within The Belfry. Taking ownership to deliver an
exceptional retail and golf check-in experience to all customers. Ensuring all
revenue streams are maximised capitalising on revenue opportunities. Championing customer service by exceeding customers’
expectations through consistently high professional standards of service.
Ensuring compliance with health and safety regulations.

Key responsibilities of this role include:

• Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Maintaining consistent guest satisfaction through collating guest feedback and communicating this with the team, implementing changes or training where necessary
• Supporting the inventory controller on the retail stock operation by overseeing the receiving, handling, replenishment and stock taking of the inventory
• To directly deal with problems, enquiries and
  complaints from guests and members. Keeping the golf management team updated
  where required.
• Implement regular and effective pre shift
  briefing and de-briefing sessions with the team.
• Supporting head professional with additional retail at the academy
• Oversee the custom fit after sales service liaising closely with the golf
  academy team
• Further develop corporate merchandise offering and sales in collaboration
  with golf sales team

About you

The ideal candidate will be experienced in golf retail either as part of
a Golf Club or standalone sports business and experienced in leading a team
within a busy retail environment. You
will also be able to:

• Provide leadership,
  direction and support to the employees of the golf retail department to develop
  a highly motivated and engaged team, who can deliver excellent standards of
  service in all areas
• Demonstrate exceptional customer service and communication
  skills
• Be passionate about working in a high-quality retail
  environment that celebrates individual and team success

Learning & Development

We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house
training, supported by our online learning hub, The Belfry Campus.
Apprenticeships across multiple roles offer nationally recognised
qualifications, while our LEAD development programme supports career
progression from entry level to senior leadership. We proudly promote from
within wherever possible, with clear development pathways to help you reach
your full potential.

Your
wellbeing matters. In partnership with The Burnt Chef Project, we offer mental
health support and funded counselling, alongside life assurance, 24/7 GP
access, health cash plans, and menopause support. Wagestream helps you manage
your earnings and savings, while our Cycle2Work scheme and discounted gym
memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise
and reward our teams through the Belfry Awards, long service recognition,
loyalty rewards, and additional holidays. Enjoy generous discounts across the
resort for you, friends, and family, plus everyday savings through Perkbox.
Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability
and community are at the heart of what we do. Set within 550 acres, we are
proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led
approach drives meaningful community impact and charitable fundraising,
alongside our commitment to environmental stewardship.

Our Values

Working here
means being part of a supportive, values driven community. Our Belfry Beliefs -
Make a Difference, Own Our Actions, Better Together, and Deliver Every Day -
guide how we work, support one another, and succeed together.