golf assistant

The Belfry; Wishaw CP; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounted gym memberships

Wellness programmes

Mental health support

Wagestream access

Cycle2Work scheme

Job summary

The Belfry Hotel & Resort in the Midlands is seeking a customer-focused Golf Academy Assistant to support desk shifts, bookings, and ball distribution to ensure smooth operation of the Golf Academy and driving range.

The role requires cash handling, upselling, and adherence to opening/closing procedures, while promoting the resort’s facilities and delivering excellent service to guests.

Qualifications

• Extensive knowledge of golf equipment.
• Strong analytical skills to assess swing dynamics and equipment needs.
• Excellent communication and interpersonal skills for customer interaction.
• Passion for golf and commitment to improving player performance.

Responsibilities

• Undertake academy desk shifts and ball collection duties to run the Golf Academy smoothly.
• Operate the desk, handle telephone enquiries, and process payments and bookings.
• Run the ball collector and machines to maintain supply for academy and driving range.
• Answer customer enquiries courteously and professionally.
• Open and close the driving range following procedures and cash handling rules.
• Promote the Belfry and its facilities to customers at every opportunity.

Skills

Golf equipment knowledge

Swing dynamics analysis

Customer interaction

Golf passion and performance

Job description

Job Responsibilities

• To undertake and complete academy desk shifts and ball collection duties to ensure the smooth running of the Golf Academy Operation on a daily basis.
• To operate the Academy desk including telephone enquiries and payment and booking system for lessons, custom fittings and general payments.
• To operate the ball collector machine and ball machines to ensure the academy and driving range has sufficient supply to ensure a smooth operation.
• To deal with customer enquiries and queries in a polite and professional manner.
• To ensure the driving range is opened on time and all opening procedures are adhered to.
• To ensure the driving range is closed and secured correctly and all closing procedures are adhered to at all times, with correct cash handling processes adhered to at all times.
• To have an understanding and awareness of the resort and promote The Belfry and facilities to customers at all opportunities.
• To 'up sell' at all times to maximise revenue and departmental targets to increase revenue for the golf academy.
• To undertake other tasks as and when required by the Golf Academy Management team that are in line with the successful running of the department.
• To follow procedures in accordance with the SOP manual, including H&S responsibilities.
• To complete all checklists that are relevant to the given role you are undertaking.
• To work to agreed rota, ensuring punctual arrival for duty.
• To ensure appearance standards are maintained at all times.
• To ensure Belfry equipment is handled and stored with due care and attention.
• To attend training courses to adhere to statutory requirements - including Fire, COSHH, Risk Assessments and Health and safety.

Ideal Candidate

The ideal candidate will be a well-rounded team player, with a can-do attitude and eye on the commercials.

• Extensive knowledge of golf equipment
• Strong analytical skills to assess swing dynamics and equipment needs
• Excellent communication and interpersonal skills for effective customer interaction
• Passion for golf and commitment to enhancing player performance.

About the Belfry Hotel & Resort

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026. Golf Shop Our Golf Shop team are experts in helping golfers of all abilities, providing advice, demonstrations, and a welcoming shopping experience that reflects the prestige of The Belfry. Working here means being part of a dynamic, fast-paced retail environment where passion for golf meets outstanding customer service.

Hours

This role is 32 hours over 4 days out of 7.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Making a Difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Values

Our Values Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role.

Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.

Salary

The base annual rate for this role is £21149.44 per annum, plus service charge.