Golf Operations Assistant

TN United Kingdom; Maidstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Golf Operations Assistant to enhance the golfing experience for members and guests. This role involves supporting daily operations, optimizing tee-time reservations, and providing exceptional customer service. The ideal candidate will have a passion for golf, strong communication skills, and experience in golf operations management. Join a forward-thinking golf club that values customer engagement and offers benefits like free golf and training opportunities. If you're ready to make a positive impact in the golfing community, this is the perfect opportunity for you.

Benefits

Pension Plans

Training & Development Opportunities

Free Golf

50% Discount on Food and Beverage

Staff Referral Programme

Qualifications

• Experience in golf operations management is essential.
• Exceptional customer service and communication skills are required.

Responsibilities

• Support daily golf operations and optimize tee-time reservations.
• Provide excellent service to members and guests, addressing inquiries.

Skills

Golf Operations Management

Customer Service

Communication Skills

Problem-Solving Skills

Organizational Skills

Golf Knowledge

Interpersonal Skills

Microsoft Office Suite

Tools

Golf Manager Software

Job description

Role Purpose

The Golf Operations Assistant will support the Golf Operations Manager in ensuring smooth and efficient operations for all users of the golf course, providing attentive and efficient service while enhancing the overall customer and member experience. The role also involves maintaining Get Golfing’s golf management software, ‘Golf Manager’, to ensure a high-quality experience for members, guests, and visitors.

Overall Responsibilities

1. Daily Golf Operations

Optimize tee-time reservations to maximize revenue, ensure efficient course flow, and enhance customer experience. Implement Get Golfing’s ‘pairing up’ policy to maximize playing opportunities. Monitor pace of play and assist in enforcing course policies.

1. Golf Retail

Contribute to golf retail operations by ensuring shop inventory is well presented. Maintain golf buggies, rental clubs, and essential equipment in excellent condition. Ensure buggy rentals have signed liability forms at all times.

1. Deliver Exceptional Customer Service

Provide excellent service to members and guests. Address inquiries, concerns, and complaints professionally, ensuring prompt resolution. Foster a welcoming and inclusive environment to enhance the clubhouse and golfing experience.

1. Administrative Support

Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales. Assist with reporting and documentation as needed.

Requirements

Skills & Knowledge

• Experience in golf operations management.
• Exceptional customer service and communication skills.
• Strong customer engagement skills and ability to resolve issues.
• Genuine passion for golf and understanding of the game, rules, and industry landscape.
• Proficiency in ‘Golf Manager’ software and Microsoft Office Suite.
• Strong organizational, customer, and problem-solving skills.
• Excellent influencing and interpersonal skills.

Approach

• A passion for golf and basic knowledge of the sport.
• Excellent customer service skills with a friendly demeanor.
• Strong organizational skills for handling multiple tasks.
• Good communication and interpersonal skills.
• Basic computer skills and familiarity with golf management systems.
• Flexibility to work shifts, including weekends and holidays.

Benefits & Additional Information

• Pension plans
• Training & development opportunities
• Free golf
• 50% discount on food and beverage
• Staff referral programme

If you are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you! Shifts vary across the week from 5:30 am to 9 pm, including early and late shifts throughout the summer and depending on sunlight and weather conditions.