Golf Manager

Professional Golfers' Association Ltd

Blacknest

Remote

GBP 45,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Tips & Service Charge

Free Parking

Free Employee Meal

Wage Stream

Employee Discounts

Well-being Activities

Referral Bonus

Hoodie

Tree planting

Job summary

Mad Swans is seeking a hands-on Golf Manager to lead the golf operation and sports teams at the South Downs site. You’ll drive guest experience, manage bookings, and oversee driving range, mini golf, and retail activities with a strong commercial focus.

You will work five days out of seven, with shift patterns from early to late. The role offers a £45,000–£50,000 salary plus TRONC, onsite at Mad Swans. Eligible to work in the UK is required.

Qualifications

Genuine passion for golf and guest experience.
Experience running a retail outlet and managing a team.
Strong communication and proactive service orientation.

Responsibilities

Oversee golf operations and lead the Golf Team (and related facilities).
Manage bookings, equipment, and guest inquiries for Golf, Swing Barn and Putt Patch.
Ensure health & safety compliance and high guest service standards across sports areas.

Skills

Golf expertise

Retail management

Guest service

Team leadership

Communication

Commercial focus

Proactive problem solving

Job description

Golf Manager

You bring your expertise, enthusiasm, and curiosities; and we’ll provide you with a space to play.

Full Time - Permanent Contract
£45,000 - £50,000/annum, including TRONC (Tips & Service Charge)
Onsite Role
Based at Mad Swans in the South Downs

Full Address: Frith End Road, Blacknest, Hampshire, GU34 4QL

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

What we can do for you

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it

You will primarily oversee the golf operations here at Mad Swans in the South Downs. We have an amazing new golf course designed by Mackenzie & Ebert golf course architects, we have The Swing Barn (Driving Range) and Putt Patch (Mini Golf).

The key duties and responsibilities of this role will include:

Acting as a Mad Swans ambassador for golf, actively encouraging participation and creating a fun, welcoming atmosphere
You will primarily oversee the Golf Team, and everything runs smoothly within the Golf Department
You will also oversee the Padel Tennis and Pickleball courts as well as The Shop
Assisting with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn or Putt Patch
Overseeing the Golf, The Swing Barn and Putt Patch sections and ensure we deliver an excellent level of guest service
Assisting with new bookings and changes
Issuing and collecting golf clubs, putters, drivers, irons, golf balls and any sports equipment to guests
Overseeing the Golf Buggies when they are hired out, ensuring DISCLAIMERS are completed before Golf Buggies are used and charge them up on a daily basis
Ensuring all golf clubs putters, drivers, irons, golf balls and sports equipment are looked after, stored appropriately and replaced when required
Ensuring Swing Barn and Putt Patch are clean, tidy and well presented at all times
Review daily bookings, lessons, societies and events for guests in Swing Barn and Putt Patch
You will act as a Duty Manager for both the Sports Department (Golf, Padel Tennis, Pickleball & Retail) and also for the whole site at certain times of the week.
Proactively manage the Golf & Sports Team
Responsible for compliance and health and safety within the sports areas as well as the retail shop
Work closely with the General Manager and Head of Golf, driving revenue and proactively leading cost control measures to achieve Sports profit and loss budgets
Create and manage the rotas for the Sports department, ensuring all areas of the business are covered in peak periods and efficient cost control in off-peak times
Managing all enquiries and act as a key point of contact for guests interested in Golf, Swing Barn or Putt Patch
Positively engage with the team to drive and deliver an excellent level of guest service
Being very hands on and active within the team on a day-to-day basis
Proactively managing the Golf course tee sheet and court booking for racquets, ensuring we are yielding appropriately in peak times and utilising off-peak periods efficiently, driving the business forward to achieve Budgets and KPI’s
Overseeing Golf Buggy revenue, maximising utilisation and upselling to guests.
Provide support to the Retail department in managing the stock and inventory of both the Mad Swans retail area as well as the hire equipment for all Sports facilities
Oversee and manage daily bookings, lessons, societies and events for guests in Swing Barn and Putt Patch, maximising utilisation
Proactively upselling to guests, including food, drinks and other activities
Promoting our Mad Swans Loyalty Programme
Managing your team which will work across all areas of the Sports department
Ensuring the Sports Team is well presented, following all standard operating procedures and delivering excellent guest service
Work closely with the Head of Golf, General Manager and other Heads of Department

This is a full-time permanent position and will work any five days out of seven. Earnings for this position will be £45,000-£50,000/annum, including TRONC (Tips and Service Charge).

Location – this is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.

Working Hours – shift times will vary throughout the week; however, the operational times will be from 7.00 am to 10.00 pm.

Working Days – this role will work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.

Who we’re looking for

We are looking for a Golf Manager who is: