Padel Tennis & Pickleball Coach

Mad Swans; Alton; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Tips & Service Charge

Job summary

Mad Swans in the South Downs is seeking a part-time Padel Tennis & Pickleball Coach to join the Sports Team. This onsite role is based at Frith End Road, Blacknest, Alton, GU34 4QL, with mornings as the focus.

You will lead mix-ins, greet guests, manage bookings and equipment, and help upsell activities and our loyalty programme. The position is weekdays and weekends, with tips included and a supportive small team environment.

Qualifications

• Passionate about Padel Tennis and/or Pickleball.
• Experience in customer-facing roles.
• Strong communication and guest experience mindset.

Responsibilities

• Organise and run regular Padel Tennis and Pickleball mix-ins for regular players.
• Greet guests and provide a warm welcome.
• Manage guest enquiries and bookings; assist with equipment and stock.
• Assist with daily opening/closing duties and shop merchandising.

Skills

Padel Tennis

Pickleball

Customer service

Communication

Organisational skills

Job description

Padel & Pickleball Coach

"Sports & Leisure Expert, Pizzeria Enthusiast"

You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.

• Part Time Role – Weekdays & Weekends – Primarily Mornings
• Permanent Contract
• £11.65/hour to £13.50/hour, including TRONC (Tip & Service Charge)
• Onsite Role
• Based at Mad Swans in the South Downs (Blacknest – Alton, near to Farnham)

Mad Swans in the South Downs is looking for a part-time Padel & Pickleball Coach to join the Sports Team.

Mad Swans in the South Downs is located in Alton.

Full Address: Frith End Road, Blacknest, Alton, Hants, GU34 4QL

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

What we can do for you

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it

You’ll be a key part of the Sports Department – keeping our sports areas running smoothly – supporting the team, looking after equipment and spaces, and helping guests feel welcome and ready to enjoy every activity from day one. Whilst taking a primary focus for the growth, development and commercial performance of both Padel Tennis and Pickleball at Mad Swans in the South Downs.

The key duties and responsibilities of this role will include:

• Organise and run regular Padel Tennis and Pickleball mix-ins for our regular racquets players
• Greet guests and offer a warm welcome
• Assisting with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn, The Putt Patch, Padel Tennis or Pickleball
• Oversee the inventory levels and condition of equipment for Padel Tennis and Pickleball
• Handle telephone enquiries, sports bookings, and process payments in a professional manner
• Assist with guest enquiries in a polite, professional and efficient manner
• Review daily bookings, tee times, lessons, court bookings, societies and events
• Complete daily opening and closing tasks to ensure everything is set up, clean and well-presented ready for when our guests visit
• Replenish stock in the shop and merchandise to ensure it is presented to a high standard
• Ensuring all stock is displayed appropriately with the correct price and bar code
• Assisting with new bookings and changes
• Issuing and collecting racquets, balls and any sports equipment to guests
• Ensuring all racquets, balls and sports equipment are looked after, stored appropriately and replaced when required
• Issuing and collecting golf clubs, putters, drivers, irons, golf balls and any sports equipment to guests
• Overseeing the Golf Buggies when they are hired out, ensuring DISCLAIMERS are completed before Golf Buggies are used and charge them up on a daily basis
• Ensuring all golf clubs putters, drivers, irons, golf balls and sports equipment are looked after, stored appropriately and replaced when required
• Ensuring The Swing Barn, The Putt Patch and Padel Tennis & Pickleball Courts are clean, tidy and well presented at all times
• Proactively upselling to guests, including golf buggies, food, drinks and other activities
• Promoting our Mad Swans Loyalty Programme
• Work closely with the Golf Manager and Golf Assistant Manager to cover all areas within the Sports Department

This is a part-time position working both weekdays and weekends with a primary focus on mornings. The hourly rates of pay for this role are £11.65/hour to £13.50/hour, including TRONC (Tips & Service Charge).

Location

This is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Alton, Hants, GU34 4QL.

Working Hours

shift times will vary throughout the week, however, they will primarily be in the mornings as this is when our group drop-in sessions are.

Working Days

you will be required to work both weekdays and weekends.

Who we’re looking for

We are looking for a Padel Tennis & Pickleball Coach who is:

• Passionate about Padel Tennis and/or Pickleball
• Comfortable running Padel Tennis and Pickleball mix-in sessions
• Knowledgeable about the rules and scoring of Padel Tennis and Pickleball
• Experienced or has previous experience in a customer facing role
• Passionate about delivering excellent guest experience
• An excellent communicator
• Someone who has an eye for detail
• Organised and able to multi-task
• Confident, outgoing and well-presented
• Happy to be hands-on and assist with the day-to-day duties as part of a small team
• Self-driven and highly motivated
• Happy and able to work both independently and as part of a team
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

• Tips & Service Charge