GMCR Service Manager

MFT; Manchester; Híbrido; GBP 58.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office and home working

Descripción de la vacante

Manchester University NHS Foundation Trust (MFT) invites applications for the GMCR Service Manager role in Greater Manchester. You will lead day‑to‑day service delivery, coordinate across NHS GM Product Team and partner organisations, and drive continuous improvement of the GMCR service.

The post requires strategic thinking, operational health‑digital expertise, information governance knowledge and strong stakeholder management.

Formación

• Master’s level education in a relevant discipline or equivalent level of experience.
• Postgrad qualification in management or other relevant area.
• Degree level education in a relevant discipline or equivalent level of experience working at a senior level.
• Evidence of relevant Professional Development.

Responsabilidades

• Contribute to the development and continuous improvement of the GMCR service.
• Responsible for the day to day service delivery of the GMCR service.
• Identify emerging risks and issues relating to the operational aspects of the GMCR service and develop mitigations.
• Provide service reports for GM and relevant governance.
• Responsibility to maintain appropriate documentation through all phases.
• Contribute to the development and maintenance of policies, procedures and operating documentation.
• Work closely with the communications service group and relevant partners to ensure operational plans are acceptable to public, stakeholders and users.
• Analyse and present highly complex information from a wide range of sources to groups or staff members.
• Attend stakeholder meetings, exhibitions, training events, etc.
• Co-design service delivery solutions that underpin and ensure successful delivery of the GMCR service.
• Engage with critical stakeholders, leading workshops and ensuring any risks are identified promptly.
• Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and achieve service priorities.
• Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning and design.
• Ensure service activity is established in line with best practice using scaled plans, identification of critical paths and reports.

Conocimientos

Service management

Stakeholder engagement

Data analysis

Project management

Quality improvement

Educación

Master’s level education

Postgrad management qualification

Degree in a relevant discipline

Descripción del empleo

We have vacancies in the following sectors

Select below to see the jobs in that sector

Main area Service Manager (GMCR) Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week (Office and home working) Job ref 349-HIM-8335269-RL4

Site Health Innovation Manchester Town Manchester Salary £57,528 - £64,750 per annum (pro rata) Salary period Yearly Closing 15/10/2026 23:59

Job overview

The Greater Manchester Care Record (GMCR) is a key digital infrastructure asset for Greater Manchester, supporting the safe and appropriate sharing of health and care information across partner organisations to improve care delivery, enable service transformation, and support system priorities.

We are now seeking to appoint an exceptional individual to provide service management of this high-profile service across Greater Manchester. The role holder will interface closely with the NHS GM Product Team and colleagues in partner organisations, including NHS providers, localities, digital, clinical and operational stakeholders, and other key partners.

The GMCR Service Manager will play a crucial role in supporting the effective day to day running, coordination and continuous improvement of the GMCR service. This position requires a strategic thinker with a strong operational background and an understanding of digital health services, information governance and multi-organisation service delivery. This role will coordinate service management arrangements to ensure the GMCR operates effectively, with clear processes, stakeholder engagement, escalation routes and reporting in place.

Main duties of the job

• Contribute to the development and continuous improvement of the GMCR service
• Responsible for the day to day service delivery of the GMCR service
• Identify emerging risks and issues relating to the operational aspects of the GMCR service and develop mitigations
• Provide service reports for GM and relevant governance
• Responsibility to maintain appropriate documentation through all phases
• Contribute to the development and maintenance of policies, procedures and operating documentation
• Work closely with the communications service group and relevant partners to ensure operational plans are acceptable to public, stakeholders and users
• Analyse and present highly complex information from a wide range of sources to groups or staff members
• Attend stakeholder meetings, exhibitions, training events, etc.
• Co-design service delivery solutions that underpin and ensure successful delivery of the GMCR service
• Engage with critical stakeholders, leading workshops and ensuring any risks are identified promptly
• Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and achieve service priorities
• Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning and design
• Ensure service activity is established in line with best practice using scaled plans, identification of critical paths and reports

Working for our organisation

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - what better place to shape and develop your leadership career.

We deliver care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our 30,000 plus strong workforce is central to our success and innovation.
You will play a pivotal part in supporting our operational excellence and strategic ambitions. You’ll work collaboratively with clinical and non-clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency across the Trust.

MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You’ll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery.
We are committed to supporting your growth and wellbeing, recognising the vital role you play in our organisation’s success.
Join us and help shape the future of our Trust—make a real difference to our teams, our services, and our communities, and fundamentally, our patients.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Supporting Documents’ section’ and once opened, you can where either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Person specification

Qualifications

• Master’s level education in a relevant discipline or equivalent level of experience.
• Post grad qualification in management or other relevant area
• Degree level education in a relevant discipline or equivalent level of experience working at a senior level.
• Evidence of relevant Professional Development.

Qualifications

• A proven track record of successful transformative and innovative working within health, care or digital/dataenabled service settings, including experience relevant to shared care records or integrated care programmes
• Demonstrable programme, project and service management skills and experience, including oversight of operational delivery, benefits, risks, issues and stakeholder dependencies
• Successful track record of involving clinicians, operational teams, information governance leads, service users and other stakeholders in implementing change across organisational boundaries
• Experience of using principles and theories of Quality Improvement.

Experience

• Experience of working within and/or with multi-disciplinary and multi-agency teams across health and care settings
• Experience of establishing effective working relationships and delivering service improvement across organisational, provider and system boundaries.
• Experience of leading the development, delivery and continuous improvement of service models, pathways, processes, protocols and policies to support GMCR service operation, adoption and change management.
• Experience of leading the production of Business Cases with recommendations and costings, project plans, risk logs, issues logs, milestones, resource requirements, training and communication plans
• Experience of producing detailed programmes of work, scoping documents, case for change and project initiation documents with clear, realistic timelines and identified owners
• Experience of managing the collection, analysis, modelling and presentation of complex data to support service decisions, programme reporting, benefits monitoring and continuous improvement.
• Experience of line management
• Experience of recruitment, selection, task management and performance management.
• Experience of supporting services, projects and programmes that improve patient care, clinical safety, information sharing and outcomes
• Experience of patient and public involvement as a core element of all relevant programme/project activity
• Experience of providing support to senior colleagues on projects and programmes ensuring adequate briefings and notes are provided
• Experience of managing key relationships with providers, commissioners, clinical leads, operational teams, digital/data teams and wider system partners
• Evidence of leading on quality improvement techniques and assurance mechanisms.
• Demonstrable experience of successful multi-disciplinary team working

Skills

• Ability to identify, assimilate and interpret national, regional and local strategies, policies and standards to influence GMCR service delivery and local practice
• Ability to effectively provide peer support/mentoring to support the raising of clinical focused projects.
• Evidence of advanced analytic and problem-solving skills, specifically including measurement of improvement.
• Ability to manage a complex workload under pressure to deliver outcomes to fixed deadlines.
• Excellent organisational skills with demonstrated ability to execute projects
• Ability to manage risks, issues, dependencies and service improvement actions against agreed timescales, initiating action and escalating where necessary through appropriate governance routes.
• Ability to plan, organise and deliver effective communications and engagement activity, including meetings, workshops, presentations, briefings and stakeholder events.
• Ability to effectively organise own time and prioritise own workload
• Ability to prioritise service delivery activity, balance operational demands and maintain progress against agreed programme and service objectives.
• Ability to support junior staff in their development.
• Excellent self-management, motivation and time management skills.
• Ability to lead the implementation, management and support change processes.
• Ability to negotiate, persuade and stimulate staff that may be resistant to change. Able to assess the robustness, quality and completeness of service data, ensuring information used for GMCR reporting, decision-making and assurance is accurate and able to withstand scrutiny.
• Advanced keyboard skills and requirement for accuracy is very high. Inaccuracy in complex projects such as these will lead to poor use of resources and impact.
• Ability to lead and facilitate stakeholder events and workshops. Able to manage challenging issues.
• Able to communicate sensitive information about review of recommendations, change or performance with a high level of diplomacy
• Able to manage implications for change, politically astute.
• Able to present data in a variety of formats, including bar charts and Statistical Process Charts (SPC’s).

Employer certification / accreditation badges

Name Cara Afzal Job title Programme Director: Digital and Data Email address [e-mail]