Global Head, Customer Lifecycle & Growth Strategy

Tagetik Software S.r.l.; Greater London; On-site; GBP 180,000 - 260,000; Full time

Job summary

Tagetik Software S.r.l. is seeking a senior leader to own the global TeamMate Customer Lifecycle from implementation through renewal.

The role oversees Professional Services, Customer Success, Customer Service, Sales Support and Retention across ~3,000 customers and directs external partners to scale capacity and improve retention. You will also contribute to Strategy, budgeting, packaging and pricing, and own BI to support Sales, Marketing, Product and post-sales teams.

Qualifications

• Experience leading globally distributed teams across multiple functions.
• Strong track record translating strategy into operational improvements.
• Experience in B2B SaaS or enterprise software environments.

Responsibilities

• Design and oversee the customer lifecycle from implementation through renewal to maximise engagement and retention.
• Lead and coordinate Global Professional Services, Customer Success, Customer Service, Sales Support and Retention teams.
• Guide go-to-market activities including packaging, pricing and business cases.
• Manage external partners to extend implementation and support capacity and ensure service excellence.

Skills

Customer lifecycle management

Leadership

B2B SaaS

Job description

Tagetik Software S.r.l. is seeking a senior leader to own the global TeamMate Customer Lifecycle from implementation through renewal.

The role oversees Professional Services, Customer Success, Customer Service, Sales Support and Retention across ~3,000 customers and directs external partners to scale capacity and improve retention. You will also contribute to Strategy, budgeting, packaging and pricing, and own BI to support Sales, Marketing, Product and post-sales teams.