Global Ops & Growth Strategy Leader

Wolters Kluwer; Greater London; Sur place; GBP 180 000 - 240 000; Plein temps

Résumé du poste

Wolters Kluwer seeks a senior leader to manage the global TeamMate customer lifecycle from implementation through renewal, engaging ~3,000 customers and driving retention. You will lead the Professional Services, Customer Success, Customer Service, Sales Support and Retention functions to deliver value across the post-sales journey.

You will shape TeamMate strategy, budgeting, and go-to-market workstreams, and own the BI function that supports Sales, Marketing, Product, and post-sales teams.

Qualifications

• Experience leading large, geographically distributed teams.
• Proven ability to translate strategy into operational outcomes.
• Strong commercial and analytical judgement with a focus on retention and revenue.

Responsabilités

• Lead the global TeamMate customer lifecycle from implementation through renewal for ~3,000 customers.
• Oversee Professional Services, Customer Success, Customer Service, Sales Support and Retention functions.
• Own the Business Intelligence function supporting Sales, Marketing, Product and post-sales teams.

Connaissances

Global leadership

Strategic thinking

Customer success management

P&L management

SaaS knowledge

Cross-functional collaboration

Description du poste

Wolters Kluwer seeks a senior leader to manage the global TeamMate customer lifecycle from implementation through renewal, engaging ~3,000 customers and driving retention. You will lead the Professional Services, Customer Success, Customer Service, Sales Support and Retention functions to deliver value across the post-sales journey.

You will shape TeamMate strategy, budgeting, and go-to-market workstreams, and own the BI function that supports Sales, Marketing, Product, and post-sales teams.