Global Unified Communications Lead: Teams Phone & Voice

Smiths Detection Group; Hemel Hempstead; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Job summary

Smiths Detection Group seeks an experienced Unified Communications Manager to own and support our global voice and telephony environment. This hands-on role combines enterprise telephony, call routing, contact centre tech, supplier management, and cloud communications.

You will ensure reliability, security, and continuous improvement of voice platforms, acting as the technical lead for partners including AT&T, DXC, AWS and providers.

Qualifications

• Significant experience supporting enterprise Unified Communications and telephony environments.
• Strong hands-on experience with Microsoft Teams Phone and Direct Routing.
• Experience administering SBC technologies such as Ribbon, AudioCodes, or equivalent.
• Proven experience managing SIP trunking, VoIP services, carrier platforms, and PBX systems.
• Experience designing and supporting complex call routing architectures and dial plans.

Responsibilities

• Lead day-to-day administration and support of enterprise telephony services including Teams Phone, SBCs, PBX systems, voicemail platforms, and telephony gateways.
• Design, configure, and support complex call routing solutions across global business operations.
• Administer and maintain Session Border Controllers and ensure secure voice routing and policy enforcement.
• Provide third-line support for complex voice incidents and perform root cause analysis on quality issues.
• Act as primary technical contact for carriers and managed service providers.

Skills

Microsoft Teams Phone

Direct Routing

SIP trunking

VoIP

PBX systems

Call routing

Voice security

Education

Degree in Information Systems or Telecommunications

Ribbon or AudioCodes certifications

Tools

Ribbon SBC

AudioCodes SBC

Job description

Smiths Detection Group seeks an experienced Unified Communications Manager to own and support our global voice and telephony environment. This hands-on role combines enterprise telephony, call routing, contact centre tech, supplier management, and cloud communications.

You will ensure reliability, security, and continuous improvement of voice platforms, acting as the technical lead for partners including AT&T, DXC, AWS and providers.