Global Trading Systems Support Lead (OMS/EMS & FIX)

CLSA; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

CLSA seeks a Lead Support Analyst for Trading Applications to join the Global OMS/EMS support team, handling L1/L2 requests from CLSA trading desks, clients, vendors and exchanges.

The role involves daily trading desk support across High Touch & Low Touch Cash Equities, SWAP and F&O desks, coordinating with Pune, US and Australia teams to ensure 24/7 coverage and smooth operation of connectivity with external counterparties.

Qualifications

• Bachelor's degree in computer science, Software Engineering, or a related IT field.
• Minimum 7 years of relevant experience in FIX technology with FIX certification and FIX client onboarding.
• 3-5 years of experience in a Broker / Dealer environment.
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
• Good understanding of Trade Flow systems such as CONNECT and Order Management such as Fidess, Flextrade.
• Good knowledge of exchange rules of Asian markets.
• Good understanding of Algo trading, SWAP, and Future & Options business in a DMA & DSA FIX environment.
• Excellent communication skills and the ability to interact with vendors and traders.
• Strong attention to details, proactive mindset, and a good team player.

Responsibilities

• Provide L1/L2 support for OMS/EMS applications, ensuring timely resolution of incidents, service requests, and trading-related issues
• Support daily trading operations across High Touch and Low Touch Cash Equities, SWAP, and Futures & Options (F&O) trading desks
• Monitor trading application health, connectivity, and order flow to ensure uninterrupted trading operations
• Liaise with traders, clients, brokers, exchanges, vendors, and internal stakeholders to troubleshoot and resolve production issues
• Work closely with infrastructure and network teams to establish, maintain, and troubleshoot connectivity with exchanges, brokers, and other external counterparties
• Coordinate with global Application Support teams in Pune, the US, and Australia to ensure seamless follow-the-sun support coverage across Asia, US, and Europe markets
• Perform incident management, root cause analysis, and post-incident reviews, driving preventive measures and continuous service improvements
• Maintain operational procedures, support documentation, and knowledge repositories while contributing to process automation and efficiency initiatives

Skills

FIX technology

FIX certification

Broker/Dealer

DMA/DSA

Algo trading

Connect

Fidess

Flextrade

communication skills

team player

Education

Bachelor's degree in Computer Science or related IT field

Tools

CONNECT

Fidess

Flextrade

Job description

CLSA seeks a Lead Support Analyst for Trading Applications to join the Global OMS/EMS support team, handling L1/L2 requests from CLSA trading desks, clients, vendors and exchanges.

The role involves daily trading desk support across High Touch & Low Touch Cash Equities, SWAP and F&O desks, coordinating with Pune, US and Australia teams to ensure 24/7 coverage and smooth operation of connectivity with external counterparties.