Global Technical Support Engineer – Generator Controls

Deep Sea Electronics Ltd; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

25 days holiday & Bank Holidays

Enhanced Maternity/ Paternity pay

5% Pension contributions

Companywide performance based annual

Job summary

Deep Sea Electronics Ltd is a global leader in generator controllers and control systems, seeking a Technical Support Engineer to provide high-quality technical assistance to international customers.

You will train customers and internal staff, visit sites, and work with production, engineering, and sales teams to resolve issues and improve products. The role combines field and remote support, with a focus on complex applications and documentation.

Qualifications

• General generator application and system knowledge.
• Excellent communications skills.
• Ability to work at a high level of concentration and commitment.
• Ability to operate under own initiative as well as possessing strong team working skills.
• Recent experience in the generators and the diesel generator industry.
• Relevant experience in a customer-based environment.
• Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience.
• 25 days holiday & Bank Holidays.
• Enhanced Maternity/ Paternity pay.
• 5% Pension contributions.
• Companywide performance based annual bonus scheme.

Responsibilities

• Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions and face-to-face on a wide range of DSE product.
• Delivering training sessions on DSE products covering technical functions, applications, and common faults.
• Test and confirm reported issues from customers. If confirmed follow the company's procedures and guidelines for remedial action.
• Preparation of technical documentation including product manuals and training instructions.
• Proofread technical documents authored by other personnel.
• Development guidance to engineering on new and existing product features.
• Assisting the test and approval department's comprehensive testing of products.
• Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team.
• Compliance with internal procedures and documentation.
• Submit a monthly report to the global support manager of previous months activities.

Skills

Generator knowledge

Communications skills

Teamwork

Customer-based environment

Electrical/Electronic knowledge

Education

HNC in Electrical and Electronic Engineering

Job description

Deep Sea Electronics Ltd is a global leader in generator controllers and control systems, seeking a Technical Support Engineer to provide high-quality technical assistance to international customers.

You will train customers and internal staff, visit sites, and work with production, engineering, and sales teams to resolve issues and improve products. The role combines field and remote support, with a focus on complex applications and documentation.