Global Student Information & Support Advisor (Hybrid)

University of London; Camden Town; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The University of London is seeking a Student Information and Advice Officer on a 12-month fixed-term contract with the possibility of extension. This role involves being a first point of contact for prospective and current students, providing accurate information and guidance across the student journey, and ensuring a positive, professional experience at every interaction.

You’ll work across the University to deliver an outstanding enquiry service, supporting admissions, registration, study

Qualifications

• Excellent customer service and communication skills.
• Experience in fast-paced enquiry handling or student support.
• Strong organisational skills and ability to manage competing priorities.
• Ability to interpret and convey information clearly and accurately.
• Proactive and collaborative approach to problem-solving.
• Experience using CRM or enquiry management systems is desirable.

Responsibilities

• Respond to a high volume of enquiries from prospective and current students via phone, email and enquiry management systems.
• Provide accurate information and guidance on programmes, policies, processes and the student lifecycle.
• Help students navigate admissions, registration, study support, assessments and graduation.
• Refer enquiries to specialist teams and ensure seamless handovers.
• Maintain accurate records and update systems in line with procedures.
• Support service improvements to enhance the student experience and efficiency.
• Collaborate with colleagues across the University to resolve enquiries effectively.

Skills

Customer service

Communication

Organisational skills

Prioritisation

Problem-solving

CRM/enquiry management familiarity

Tools

CRM software

Job description

The University of London is seeking a Student Information and Advice Officer on a 12-month fixed-term contract with the possibility of extension. This role involves being a first point of contact for prospective and current students, providing accurate information and guidance across the student journey, and ensuring a positive, professional experience at every interaction.

You’ll work across the University to deliver an outstanding enquiry service, supporting admissions, registration, study