Global Student Information & Advice Advisor

University of London; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working (up to 60% remote)

Job summary

The University of London is seeking a Student Information and Advice Officer to join its busy team on a 12-month fixed-term contract. You will be one of the first points of contact for prospective and current students, providing accurate information and guiding them through the student journey with a focus on a positive, professional experience and seamless service delivery across the university.

Working with colleagues across the university, you will contribute to an outstanding enquiry

Qualifications

• Excellent customer service and communication skills.
• Experience of working in a fast-paced enquiry handling, student support or customer-facing environment.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to interpret and communicate information clearly and accurately.
• A proactive and collaborative approach to problem-solving.
• Experience of using customer relationship management (CRM) or enquiry management systems is desirable.

Responsibilities

• Respond to a high volume of enquiries from prospective and current students via phone, email and enquiry management systems.
• Provide accurate information and guidance on University programmes, policies, processes and the student lifecycle.
• Help students navigate key stages including admissions, registration, study support, assessments and graduation.
• Refer enquiries to specialist teams where appropriate and ensure seamless handovers.
• Maintain accurate records and update systems in line with team procedures.
• Support service improvement initiatives to enhance the student experience and operational efficiency.
• Collaborate with colleagues across the University to resolve enquiries effectively and consistently.

Skills

Customer service

Communication

Enquiry handling

CRM experience

Team collaboration

Tools

CRM systems

Job description

The University of London is seeking a Student Information and Advice Officer to join its busy team on a 12-month fixed-term contract. You will be one of the first points of contact for prospective and current students, providing accurate information and guiding them through the student journey with a focus on a positive, professional experience and seamless service delivery across the university.

Working with colleagues across the university, you will contribute to an outstanding enquiry