Global Service & Warranty Lead

myenergi; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free on‑site EV charging

Private Medical Insurance

Cycle to Work Scheme

25 days holiday + Bank Holidays

Employee Assistance Programme

Job summary

myenergi is seeking a Service & Warranty Associate to manage warranty assessments, replacements and repairs from intake to resolution. You will gather evidence, check eligibility and coordinate outcomes across channels (phone, email, ticketing) using Zendesk and related tools.

You will own multiple cases, communicate clearly, maintain records and escalate complex issues to the Service & Warranty Lead while delivering excellent customer care for installers, partners and customers.

Qualifications

• Experience in customer service, administration, scheduling, warranty or related role is desirable.
• Experience communicating with customers by telephone and in writing is desirable.
• Experience using CRM, ticketing, booking or order management systems is desirable.

Responsibilities

• Respond to customers, installers and partners through telephone, email, Zendesk and other approved channels.
• Take ownership of allocated service and warranty cases through to resolution.
• Explain the process, required evidence, expected timescales and next steps clearly.
• Provide updates when an action, delivery, appointment or decision is delayed.
• Manage several active cases while maintaining accurate priorities and follow‑up dates.
• Confirm agreed actions are complete before closing the case.
• Resolve first-point dissatisfaction where possible and elevate complaints through the correct route.

Skills

Customer service

Administration

Scheduling

Warranty

Logistics

Technical support

Tools

Zendesk

Aircall

Calendly

installer.com

Job description

myenergi is seeking a Service & Warranty Associate to manage warranty assessments, replacements and repairs from intake to resolution. You will gather evidence, check eligibility and coordinate outcomes across channels (phone, email, ticketing) using Zendesk and related tools.

You will own multiple cases, communicate clearly, maintain records and escalate complex issues to the Service & Warranty Lead while delivering excellent customer care for installers, partners and customers.