Service & Warranty Associate

myenergi Ltd; Grimsby; On-site; GBP 21,000 - 27,000; Full time

Job summary

myenergi Ltd is seeking a Service & Warranty Associate to support customers, installers and partners with warranty assessments, replacements, repairs, and engineer visits. You will own cases from first contact through completion, gather evidence, check eligibility and arrange outcomes while keeping customers informed.

The role requires clear communication, strong organisation and a practical interest in myenergi products and customer service, contributing to our growth in solar, EV and battery

Responsibilities

• Respond to customers, installers and partners through telephone, email, Zendesk and other approved channels.
• Take ownership of allocated service and warranty cases through to resolution.
• Explain the process, required evidence, expected timescales and next steps clearly.
• Provide updates when an action, delivery, appointment or decision is delayed.
• Manage several active cases while maintaining accurate priorities and follow-up dates.
• Confirm agreed actions are complete before closing the case.
• Resolve first-point dissatisfaction where possible and resolve complaints through the correct route.

Job description

Role Summary:

The Service & Warranty Associate supports customers, installers and partners when a myenergi product requires warranty assessment, replacement, repair, parts, return or an engineer visit.

You will own cases from the first service or warranty contact through to completion. You will gather evidence, check eligibility, arrange the agreed outcome and keep the customer informed throughout the process.

You will work across telephone, email and ticket-based channels using approved Customer Care systems. You will maintain accurate records, follow delegated authority and escalation of complex or disputed cases to the Service & Warranty Lead.

The role requires clear communication, strong organisation, attention to detail and a practical interest in myenergi products and customer service.

With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.

Key Responsibilities:

Customer Contact and Case Ownership

• Respond to customers, installers and partners through telephone, email, Zendesk and other approved channels.

• Take ownership of allocated service and warranty cases through to resolution.

• Explain the process, required evidence, expected timescales and next steps clearly.

• Provide updates when an action, delivery, appointment or decision is delayed.

• Manage several active cases while maintaining accurate priorities and follow-up dates.

• Confirm agreed actions are complete before closing the case.

• Resolve first-point dissatisfaction where possible and resolve complaints through the correct route.

Warranty Assessment and Administration

• Gather the information needed to