Global Service Pricing & Product Strategy Lead

Spectris; Upper Howsell; On-site; GBP 120,000 - 180,000; Full time

Job summary

Malvern Panalytical seeks a Head of Customer Service Solutions Product Management to lead global pricing and service product management for the aftermarket service business. You will shape commercial strategy, drive revenue growth and profitability, and build scalable pricing frameworks across the global installed base.

You will collaborate with Service, Finance, Commercial Excellence, Product Divisions, Digital, IT, Marketing and regional teams to deliver transformative pricing and service

Qualifications

• Bachelor's degree in Business, Engineering, Economics, Finance, Marketing or related field.
• 10+ years of experience in product management, pricing, service commercialization, aftermarket services, or related commercial leadership role.
• Proven experience leading global pricing, commercial excellence or transformation programmes that delivered measurable business results.

Responsibilities

• Develop and execute the global pricing strategy for spare parts, consumables, service contracts, labour rates, premium service offerings and digital services.
• Lead global pricing transformation initiatives, including automated pricing systems, pricing governance frameworks, and scalable pricing methodologies.
• Drive service contract commercialization and lifecycle management, improving attachment rates, renewals, customer retention, and recurring revenue performance.
• Manage and grow the global service product portfolio, identifying opportunities in digital services, subscription models, predictive maintenance, remote support, and outcome-based services.
• Build advanced pricing, profitability, and commercial analytics capabilities to support data-driven decision making and improve business performance.
• Lead and develop a global team of pricing, service product management, and business analytics professionals while partnering with senior leaders across the organisation.

Skills

Leadership

Pricing strategy

Analytics

Stakeholder management

Cross-functional collaboration

Commercial excellence

Education

Bachelor's degree in Business/Engineering/Economics/Finance/Marketing

MBA or postgraduate qualification advantageous

Job description

Malvern Panalytical seeks a Head of Customer Service Solutions Product Management to lead global pricing and service product management for the aftermarket service business. You will shape commercial strategy, drive revenue growth and profitability, and build scalable pricing frameworks across the global installed base.

You will collaborate with Service, Finance, Commercial Excellence, Product Divisions, Digital, IT, Marketing and regional teams to deliver transformative pricing and service