Global Head of Service Pricing & Product Strategy

Malvern Panalytical; Malvern; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Malvern Panalytical seeks a Head of Customer Service Solutions Product Management to lead global pricing and service product strategy for aftermarket services. You will drive revenue growth, profitability, price realization, and customer value across the installed base.

Working across Service, Finance, Commercial Excellence, and regional teams, you will implement data-driven pricing frameworks and transform pricing governance, contracts, and digital services.

Qualifications

• Bachelor's degree in a related field; MBA advantageous.
• 10+ years in product management, pricing or related leadership.
• Proven global pricing and transformation delivery experience.

Responsibilities

• Develop and execute global pricing strategies for parts, consumables, and services.
• Lead pricing transformation, governance, and scalable methodologies.
• Grow service contracts, renewals, and recurring revenue.
• Manage a global pricing and service product portfolio with analytics.

Skills

Leadership

Pricing strategy

Product management

Commercial excellence

Data-driven decision making

Stakeholder management

Global pricing

Business analytics

Education

Bachelor's degree

MBA or postgraduate preferred

Tools

Pricing systems

Analytics tools

Job description

Malvern Panalytical seeks a Head of Customer Service Solutions Product Management to lead global pricing and service product strategy for aftermarket services. You will drive revenue growth, profitability, price realization, and customer value across the installed base.

Working across Service, Finance, Commercial Excellence, and regional teams, you will implement data-driven pricing frameworks and transform pricing governance, contracts, and digital services.