Global Head of Service Pricing & Solutions

OMEGA, Inc.; Malvern; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Global impact

Job summary

Malvern Panalytical is seeking a Head of Customer Service Solutions Product Management to lead global pricing and service product management for its aftermarket service business. You will drive revenue growth, improve profitability, and deliver customer value across the installed base through data-driven pricing frameworks and scalable pricing strategies.

Collaboration with Service, Finance, Commercial Excellence, and digital teams will shape contracts, digital services, and recurring revenue

Qualifications

• Bachelor's degree in Business, Engineering, Economics, Finance, Marketing, or a related field.
• 10+ years of experience in product management, pricing, service commercialization, aftermarket services, or a related commercial leadership role.
• Proven experience leading global pricing, commercial excellence, or transformation programmes that have delivered measurable business results.
• Strong financial, commercial, and analytical skills with experience using data to inform pricing, profitability, and growth decisions.
• Experience working within service-based, capital equipment, scientific instrumentation, life sciences, industrial technology, or similar B2B environments.
• Exceptional stakeholder management and leadership skills with the ability to influence senior executives and drive change across global organisations.
• An MBA or relevant postgraduate qualification would be advantageous.

Responsibilities

• Develop and execute the global pricing strategy for spare parts, consumables, service contracts, labour rates, premium service offerings, and digital services.
• Lead global pricing transformation initiatives, including the implementation of automated pricing systems, pricing governance frameworks, and scalable pricing methodologies.
• Drive service contract commercialization and lifecycle management, improving contract attachment rates, renewals, customer retention, and recurring revenue performance.
• Manage and grow the global service product portfolio, identifying opportunities in digital services, subscription models, predictive maintenance, remote support, and outcome-based services.
• Build advanced pricing, profitability, and commercial analytics capabilities to support data-driven decision making and improve business performance.
• Lead and develop a global team of pricing, service product management, and business analytics professionals while partnering with senior leaders across the organisation.

Skills

Pricing strategy

Global pricing

Service commercialization

Leadership

Stakeholder management

Data-driven pricing

Education

Bachelor's degree in Business/Engineering/Economics/Finance/Marketing

MBA or relevant postgraduate

Job description

Malvern Panalytical is seeking a Head of Customer Service Solutions Product Management to lead global pricing and service product management for its aftermarket service business. You will drive revenue growth, improve profitability, and deliver customer value across the installed base through data-driven pricing frameworks and scalable pricing strategies.

Collaboration with Service, Finance, Commercial Excellence, and digital teams will shape contracts, digital services, and recurring revenue