Global Service Operations Director

Women Rock, Inc.; Greater London; On-site; GBP 92,000 - 111,000; Full time

Job summary

Women Rock, Inc. in London is seeking an experienced Head of Service Operations to lead global IT service delivery across regions and time zones. You will own incidents, problems, changes and service performance, while driving governance and executive reporting.

The role demands a hands-on, senior leader capable of aligning engineering, infrastructure and suppliers for consistent service excellence across live platforms.

Qualifications

• 10+ years in IT service management with senior leadership experience.
• Proven 24/7 multi-region service operations leadership.
• Strong ITIL and ITSM practice knowledge.
• Skilled with executive stakeholders (VP/C-suite).

Responsibilities

• Lead global IT service operations across regions and time zones.
• Own service performance, major incidents, problems and changes.
• Maintain ITSM processes, governance, SLAs, and reporting.
• Drive continuous improvement in performance and customer experience.
• Manage relationships with senior stakeholders including VP and C-suite.
• Coordinate with engineering, infrastructure and suppliers for alignment.

Skills

ITSM Leadership

ITIL

Stakeholder mgmt

Global operations

Incident mgmt

Service governance

Vendor mgmt

Cross-functional leadership

Job description

Women Rock, Inc. in London is seeking an experienced Head of Service Operations to lead global IT service delivery across regions and time zones. You will own incidents, problems, changes and service performance, while driving governance and executive reporting.

The role demands a hands-on, senior leader capable of aligning engineering, infrastructure and suppliers for consistent service excellence across live platforms.