Global Securities Services Risk & Controls Leader

HSBC Holdings plc; Greater London; On-site; GBP 150,000 - 210,000; Full time

Job summary

HSBC Holdings plc in London is seeking a Head of Securities Services Operations NFR to lead the global non-financial risk governance for MSS Operations. You will set the risk strategy, strengthen controls, oversee issue management and performance of a distributed team across time zones, with collaboration across 2LoD, Internal Audit and business leadership.

You will embed robust control frameworks, oversee risk assessments and remediation, and partner with 2LoD and Internal Audit to drive timely

Qualifications

• Significant senior experience in Operations NFR, Operational Risk or Controls within a large financial institution including Securities Services Operations.
• Deep knowledge of risk and control frameworks, issue management and assurance and audit practices including validation approaches.
• Experience setting strategy/roadmap, prioritization and securing resources to deliver risk outcomes.
• Delivery of sustainable remediation and control uplift across complex, multi-site operations with regulatory and client impact.
• Structured judgement to translate complex risk topics into clear actions balancing risk reduction, customer outcomes and cost efficiency.
• Partnership with 2LoD teams and Internal Audit including coordinating responses to high-severity findings and timely closure.
• Influence senior stakeholders in a matrix environment through governance forums including executive-level audiences.
• Professional risk qualification or equivalent demonstrable experience in relevant risk and control disciplines.
• Proven people leadership across multi-site teams.

Responsibilities

• Own the global Securities Services Operations NFR strategy and embed it through governance forums and day-to-day decision making.
• Establish and continuously improve the Operations control environment including control design standards, execution quality and evidence readiness.
• Embed consistent risk and control assessments (including RCSA/ICAs where applicable) so risks are identified, assessed and treated within appetite.
• Oversee end-to-end issue management for audit, regulatory and internal assurance findings including root cause analysis, sustainable remediation planning and robust validation to prevent recurrence.
• Strengthen operational resilience across MSS Operations including critical service mapping, scenario testing and recovery improvements.
• Build high-quality NFR management information including KRIs/KPIs, issue ageing and forward-looking indicators that enable action.
• Partner with MSS Operations SLT, Securities Services and MSS NFR colleagues to surface emerging risks and incident themes with clear escalation paths.
• Govern NFR oversight of strategic change and third-party arrangements ensuring controls are embedded early and sign-off is completed before go-live.
• Represent Securities Services Operations NFR in senior governance, including the MSS Ops NFR Leadership Team and wider MSS risk forums; act as a key interface for 2LoD partners and Internal Audit (3LoD).
• Lead, coach and develop a globally distributed NFR team, building capability, succession cover and consistent standards across regions and time zones.

Skills

Senior experience

Risk & control frameworks

Strategy & roadmaps

Remediation & control uplift

Structured judgement

2LoD & Internal Audit partnership

Stakeholder influence

Professional risk qualification

People leadership

Job description

HSBC Holdings plc in London is seeking a Head of Securities Services Operations NFR to lead the global non-financial risk governance for MSS Operations. You will set the risk strategy, strengthen controls, oversee issue management and performance of a distributed team across time zones, with collaboration across 2LoD, Internal Audit and business leadership.

You will embed robust control frameworks, oversee risk assessments and remediation, and partner with 2LoD and Internal Audit to drive timely