Global Sales Support Associate — Client Growth

LSEG; City Of London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

FTSE Russell, a division of LSEG, is seeking a commercially minded Sales and Relationship Manager to join a high-performing team. You will engage with some of the world's largest asset managers and financial institutions, helping them access FTSE Russell's index, data and analytics solutions.

You will partner with Sales, Product, Marketing and Legal to support client retention and revenue growth, coordinating across internal teams in a fast-paced environment.

Qualifications

• Ability to support client-facing sales, relationship management, account management, customer success, or business development activities.
• Experience coordinating multiple stakeholders and managing client requests in a fast-paced commercial environment.
• Excellent written and verbal communication skills, with the ability to interact confidently with internal stakeholders and external clients.
• Ability to prepare proposals, presentations, commercial documentation, and client-facing materials to a high standard.
• Proficiency with CRM systems (Salesforce or similar), Microsoft Excel, PowerPoint, and other business productivity tools.
• Highly organised with strong attention to detail and the ability to manage competing priorities effectively.

Responsibilities

• Supports the sales team in managing and growing relationships with existing clients across buy-side, sell-side, wealth, and asset owner segments.
• Coordinates and responds to client enquiries in partnership with Sales, Product, and Client Experience teams, ensuring timely and accurate resolution of requests.
• Assists in the preparation of commercial proposals, renewal documentation, pricing analyses, presentations, and client meeting materials.
• Maintains accurate client and opportunity records within CRM systems, ensuring pipeline activity, client engagement, and sales outcomes are properly documented.
• Facilitates onboarding and implementation activities for new client mandates, coordinating across internal stakeholders to support a seamless client experience.
• Works closely with Sales, Product, Legal, Marketing, and Operations teams to support contract renewals, licensing discussions, and new business opportunities.
• Monitors upcoming renewals, identifies client engagement opportunities, and supports proactive outreach campaigns to drive retention and revenue growth.
• Develops a strong understanding of FTSE Russell's index, data, and analytics solutions to effectively support client conversations and commercial initiatives.
• Provides clients with timely communications regarding product enhancements, index launches, methodology updates, and other relevant market developments.
• Produces client usage, revenue, and market intelligence analyses to help identify sales opportunities, support account planning, and inform commercial decision-making.
• Escalates complex client, commercial, or operational issues to senior sales colleagues while ensuring appropriate follow-up and resolution.
• Contributes to sales effectiveness initiatives by supporting reporting, pipeline reviews, account planning activities, and strategic business projects.

Skills

Client-facing sales

Stakeholder coordination

Communication skills

Proposal preparation

CRM systems

Organisation

Tools

Salesforce

Job description

FTSE Russell, a division of LSEG, is seeking a commercially minded Sales and Relationship Manager to join a high-performing team. You will engage with some of the world's largest asset managers and financial institutions, helping them access FTSE Russell's index, data and analytics solutions.

You will partner with Sales, Product, Marketing and Legal to support client retention and revenue growth, coordinating across internal teams in a fast-paced environment.