Index Sales Support Specialist

London Stock Exchange Group; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate, Sales Support – Index Sales for FTSE Russell. The role sits within a high‑performing sales and relationship team, collaborating with Sales, Product, Legal, and Client Experience to drive retention and revenue growth.

The position involves coordinating across internal teams, managing client inquiries, and supporting commercial proposals, renewals, and on-boarding for new client mandates in a fast‑paced financial services

Qualifications

• Ability to support client-facing sales, relationship management, account management, customer success, or business development activities.
• Experience coordinating multiple stakeholders in a fast-paced commercial environment.
• Excellent written and verbal communication with internal and external clients.
• Ability to prepare proposals, presentations, commercial documentation, and client-facing materials to a high standard.
• Proficiency with CRM systems (Salesforce or similar) and office productivity tools.
• Highly organised with strong attention to detail and ability to manage competing priorities.
• Experience in index, data, analytics, fintech, investment management, or financial information services is desirable.

Responsibilities

• Supports the sales team in managing and growing relationships with existing clients across buy-side, sell-side, wealth, and asset owner segments.
• Coordinates and responds to client enquiries in partnership with Sales, Product, and Client Experience teams, ensuring timely and accurate resolution of requests.
• Assists in the preparation of commercial proposals, renewal documentation, pricing analyses, presentations, and client meeting materials.
• Maintains accurate client and opportunity records within CRM systems, ensuring pipeline activity, client engagement, and sales outcomes are properly documented.
• Facilitates onboarding and implementation activities for new client mandates, coordinating across internal stakeholders to support a seamless client experience.
• Works closely with Sales, Product, Legal, Marketing, and Operations teams to support contract renewals, licensing discussions, and new business opportunities.
• Monitors upcoming renewals, identifies client engagement opportunities, and supports proactive outreach campaigns to drive retention and revenue growth.
• Develops a strong understanding of FTSE Russell's index, data, and analytics solutions to effectively support client conversations and commercial initiatives.
• Provides clients with timely communications regarding product enhancements, index launches, methodology updates, and other relevant market developments.
• Produces client usage, revenue, and market intelligence analyses to help identify sales opportunities, support account planning, and inform commercial decision-making.
• Escalates complex client, commercial, or operational issues to senior sales colleagues while ensuring appropriate follow-up and resolution.
• Contributes to sales effectiveness initiatives by supporting reporting, pipeline reviews, account planning activities, and strategic business projects.

Skills

Sales support

Relationship management

Client engagement

CRM systems

Microsoft Excel

Presentations

Communication skills

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

London Stock Exchange Group (LSEG) is seeking a Senior Associate, Sales Support – Index Sales for FTSE Russell. The role sits within a high‑performing sales and relationship team, collaborating with Sales, Product, Legal, and Client Experience to drive retention and revenue growth.

The position involves coordinating across internal teams, managing client inquiries, and supporting commercial proposals, renewals, and on-boarding for new client mandates in a fast‑paced financial services