Global Sales Coordinator: Data, Projects & MOstay Perks

Mandarin Oriental; Greater London; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

MOstay

Health & Wellness

Retirement Plans

Local Benefits

Learning & Development

Job summary

Mandarin Oriental is seeking a proactive Coordinator, Global Sales to support the Vice President, Global Sales and the wider team from our Corporate Office in London. You will handle admin, travel logistics, and support reporting and data-driven initiatives across systems such as Power BI and Salesforce.

The role focuses on organising and coordinating commercial projects, maintaining reporting templates, and ensuring follow-up on actions.

Qualifications

• Degree-level education preferred, or equivalent relevant professional experience.
• 2–3 years' experience within hotels, travel, sales support, commercial administration, reporting or another fast-paced environment.
• Strong organisational and time-management skills with the ability to manage multiple priorities, meet deadlines and follow through on actions.
• Confidence using Microsoft Office, particularly Excel and PowerPoint.
• Experience with Power BI, Salesforce or other CRM/reporting systems would be advantageous.
• Strong written and verbal communication skills, with excellent attention to detail and the ability to summarise information clearly.
• Interest in using Microsoft Copilot, AI tools and other digital solutions to improve productivity, reporting and ways of working.
• A professional, proactive and service-minded approach, with discretion when handling confidential or commercially sensitive information.
• The ability to build effective working relationships with colleagues and stakeholders across different teams and locations.

Responsibilities

• Provide day-to-day administrative support to the Vice President, Global Sales, including diary coordination, meeting scheduling, travel arrangements and preparation of supporting materials.
• Coordinate travel and related logistics, including flights, hotels, transfers, visas where required, itineraries and supporting documentation.
• Prepare and process expense reports, invoices, accruals, budgets and recharge tracking, ensuring accurate and timely follow-up.
• Support the organisation of meetings, including agenda preparation, attendee coordination, meeting set-up, note capture and follow-up of agreed actions.
• Support the onboarding of new Global Sales colleagues, including coordination of system access and guidance on key team tools, resources and processes.
• Maintain shared drives, distribution lists, contact lists, templates, trackers and other team resources, ensuring information is organised and easily accessible.
• Support the preparation, checking and distribution of regular and ad hoc Global Sales reporting.
• Liaise with hotel commercial teams and Global Sales colleagues to gather and clarify reporting inputs and ensure information is captured accurately and on time.
• Assist with data gathering and report preparation across systems and platforms including Power BI, Salesforce, STR and Agency360/Hotelligence, as well as other commercial and market intelligence tools.
• Compile and summarise sales performance information including room nights, ADR, revenue, pipeline, sales activity, conversion and market share.
• Support basic data validation, identifying missing information, discrepancies or variances and following up with the appropriate stakeholders.
• Prepare support-level analysis for Global Sales initiatives, including sales blitzes, pipeline reviews, account summaries, activity reports and project updates.
• Maintain reporting templates, trackers and supporting documentation to ensure consistency across recurring reporting.
• Support the Vice President, Global Sales with the coordination, tracking and follow-up of selected Global Sales projects and strategic initiatives.
• Take the lead on selected commercial projects under the guidance of the Vice President, coordinating timelines, stakeholders, deliverables and follow-up actions.
• Prepare project updates, presentations, meeting materials, summary documents and internal communications relating to Global Sales priorities.
• Coordinate inputs and actions across regional Global Sales colleagues, Global Sales Excellence, hotel teams and other commercial stakeholders.
• Support the organisation and administration of Global Sales initiatives including client engagement activities, roadshows, sales blitzes, training sessions and internal meetings.
• Maintain project trackers, action logs, shared documents and resource folders to provide visibility of progress and ensure agreed actions are followed through.

Skills

Organisation skills

Time management

Data handling

MS Office

Attention to detail

Education

Degree-level education

Tools

Power BI

Salesforce

Job description

Mandarin Oriental is seeking a proactive Coordinator, Global Sales to support the Vice President, Global Sales and the wider team from our Corporate Office in London. You will handle admin, travel logistics, and support reporting and data-driven initiatives across systems such as Power BI and Salesforce.

The role focuses on organising and coordinating commercial projects, maintaining reporting templates, and ensuring follow-up on actions.