Global SaaS Support Engineer (French Speaking)

LexisNexis Risk Solutions; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Contributory pension scheme

Employee discounts through Perks at Work

Job summary

LexisNexis Risk Solutions is seeking a Customer Support Engineer to join their global support team in London. The role involves providing technical support for integrated risk mitigation solutions and assisting customers with troubleshooting and software integrations.

Ideal candidates will have proven customer support experience and knowledge of SQL, HTML, and programming technologies like PHP or Java. Benefits include generous holiday allowances and support for health and well-being.

Qualifications

• Proven experience in Customer Support (pre/post sales).
• Proficient in English and French.
• Understanding of SQL with the ability to generate simple queries.
• Excellent analysis, troubleshooting and debugging skills.

Responsibilities

• Providing guidance and validation of software solutions for customers.
• Following prescribed software workflows to address customer queries.
• Monitoring the service that LNRSG provides.

Skills

Customer Support Experience

Proficient in English and French

SQL knowledge

HTML knowledge

Java or Javascript

Tools

API Integrations

SaaS

SDK/Mobile Development

Job description

LexisNexis Risk Solutions is seeking a Customer Support Engineer to join their global support team in London. The role involves providing technical support for integrated risk mitigation solutions and assisting customers with troubleshooting and software integrations.

Ideal candidates will have proven customer support experience and knowledge of SQL, HTML, and programming technologies like PHP or Java. Benefits include generous holiday allowances and support for health and well-being.